Consultant - Applications Programmer - Enterprise Correspondence Operations

Bank of America; Newark (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America seeks an experienced specialist to design, implement, and support email campaign configurations across Salesforce Marketing Cloud and related tools. You will translate business requirements into technical solutions, code HTML, and ensure successful production deployments.

Responsibilities include refining templates, leading data dictionary updates, and delivering large-scale projects within an agile SDLC, while collaborating with technical partners and maintaining high quality

Qualifications

• Experience with email campaign configuration in Salesforce Marketing Cloud.
• Experience configuring Salesforce campaigns, HTML, testing, and deployments.
• Ability to manage a high volume of configuration requests across multiple platforms.
• Analytical mindset with attention to detail and a focus on user experience.
• Ability to lead refinement of configuration requirements and production deployment.
• Translating business requirements into content configurations and code.
• Hands-on experience designing, configuring, and deploying complex solutions.
• Strong collaboration and communication skills.
• Experience editing HTML and coding tables in HTML with nested structures.
• Understanding of XML structures.
• Prior email or web development experience.

Responsibilities

• Support email campaign configuration and operations in Salesforce Marketing Cloud, Messagepoint, and Data Dictionary Management.
• Handle email configuration requests, including business requirements, HTML coding, testing, and deployment.
• Provide Messagepoint configuration support, refine templates, and deploy large-scale projects following agile SDLC.
• Coordinate and maintain the Data Dictionary for the Universal Schema, adding new variables to data schemas.

Skills

Analytical Thinking

Attention to Detail

Change Management

Collaboration

Consulting

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Result Orientation

Strategic Thinking

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Tools

HTML

XML

AMPscript

JavaScript

Excel

HyperText Markup Language

Job description

About the Role

Develop, enhance, debug, support, maintain, and test software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies, and tools. Participate in the design, development, and implementation of complex applications, often using new technologies. Work under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.

Areas of Responsibility

• Support email campaign configuration and operations in Salesforce Marketing Cloud, Messagepoint, and Data Dictionary Management.
• Handle email configuration requests, including business requirements review, campaign configuration, HTML coding, testing, production deployment, monitoring, and troubleshooting.
• Provide specialized Messagepoint configuration support, leading template requirements refinement, managing the template development life cycle, and deploying large‑scale projects following agile SDLC.
• Coordinate and maintain the Data Dictionary used for the Universal Schema, ensuring accurate addition of new variables or fields to inbound and outbound data schemas.

Required Qualifications

• Prior experience with email campaign configuration in Salesforce Marketing Cloud.
• Experience configuring Salesforce campaigns, HTML, testing, collaborating with requestors and technical partners, and scheduling production deployments.
• Ability to manage a high volume of configuration requests across multiple platforms with minimal supervision.
• Analytical mindset with strong attention to detail and a focus on user experience.
• Experience independently leading the refinement of configuration requirements and managing the configuration life cycle to production implementation.
• Technical resource for translating business requirements and configuring content.
• Hands‑on experience designing, configuring, and deploying complex solutions.
• Strong collaboration and communication skills.
• Experience editing HTML in a text editor and coding tables in HTML with nested table structures.
• Understanding of XML structures.
• Prior email or web development experience.
• Experience with AMPscript or another programming language (JavaScript, PHP, Java, Swift, etc.) to interpret/write programmatic code.
• Positive attitude/resilience toward stress.
• Strict adherence to process/workflow requirements.

Desired Qualifications

• Prior experience in content design with Messagepoint or OpenText Exstream.
• Ability to work well independently and in large group settings, handling multiple assignments simultaneously.
• Collaborative skills with technical partners to coordinate delivery of workflow solutions.
• Excellent organizational, analytical, verbal, and written skills.
• Proficiency in MS Office Products, especially Excel.

Skills

• Analytical Thinking
• Attention to Detail
• Change Management
• Collaboration
• Consulting
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Result Orientation
• Strategic Thinking
• Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Schedule

Monday – Friday, 8:00 AM – 5:00 PM (1st Shift, United States of America)

Hours Per Week

40

Internal employees currently working from home are eligible to apply; however, if selected, you may be required to work onsite in accordance with the workplace excellence policy.