Consult Coordinator

John Hopkin’s University; Baltimore (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

The Johns Hopkins University Pathology Department seeks a Consult Coordinator to accession second opinion cases, verify patient demographics, clinical impressions, and billing information, and coordinate with pathologists, technicians, and clinicians. This full-time, non-exempt role supports timely, accurate data entry and exceptional customer service on the School of Medicine Campus.

Responsibilities include case setup, billing verification, slide labeling, stain ordering, and data entry across

Qualifications

• High School diploma or equivalent required.
• Experience in a medical office environment is required.
• Additional education may substitute for experience per policy.

Responsibilities

• Receive and set up consult cases, ensure slides/blocks and paperwork match.
• Check for/obtain billing information.
• Accurately accession second opinion and confirm cases, enter billing information
• Print slide labels and barcode paperwork; enter data for online systems
• Order special/immunohistochemical stains; monitor and file tissue blocks and unstained slides
• Provide superior customer service by answering telephone and following up on requests
• Mail reports; enter data in Pathology Data Systems; prepare slides for return
• Recognize discrepancies in patient medical records and report corrective action
• Transport slides/materials within Reed Hall and to Weinberg

Skills

Medical office experience

Customer service

Education

High School diploma or equivalent

Job description

The Pathology Department is seeking a Consult Coordinator who is responsible for performing duties related to and including accessioning second opinion and confirming consult cases. Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants/residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records/surgical pathology archivists, couriers, clinicians and patients. Work cooperatively and successfully in a team environment. Carries out responsibilities in a timely fashion, providing a high level of customer service and performing tasks accurately. Knows and understands policies, work rules and procedures.

Specific Duti es and Responsibilities

• Receive and set up consult cases, makes sure that slides/blocks and paperwork match.
• Checks for/obtains billing information.
• Accurately accession second opinion and confirm cases, enter billing information
• Print slide labels. Bar code labeling of paperwork. Enter information for on-line
• ordering of special/immunohistochemical stains. Monitor and file tissue blocks and
• unstained slides.
• Backup for answering telephone, provide superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules and Johns Hopkins standards for service excellence.
• Mail reports. Enter data in Pathology Data Systems, Federal Express Shipping system and package slides for return to institution. Amend reports as needed.
• Utilize established procedures to recognize discrepancies in patient medical records and report corrective action to Quality Assurance Coordinator.
• Transport slides/materials within Reed Hall and to Weinberg.

Minimum Qualifications

• High School diploma or equivalent required.
• Experience in a medical office environment or equivalent experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Successful completion of a Medical Terminology Training course preferred.

Classified Title: Consult Coordinator

Role/Level/Range: ATO 37.5/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY ($44,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F, 8:00am-4:30pm

FLSA Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM Pat Surgical Pathology

Personnel area: School of Medicine