Field Service Technician – Construction Equipment

Thompson Machinery; Jackson (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, vision, and dental plans

Short & long-term disability insurance

401k matching

Profit sharing

Paid Time Off

Tuition reimbursement

Annual stipend for work boots

Job summary

Thompson Machinery seeks a Field Service Technician responsible for servicing Caterpillar diesel powered construction equipment. The role involves diagnostics, repair, and maintenance, working independently in various locations across the region.

Candidates should possess a high school diploma, relevant training, and at least five years of equipment diagnostics experience. A good customer service focus and excellent communication skills are essential, paired with a valid driver's license and willingness to travel.

Qualifications

• Must have field service technician training or related experience.
• Five years of experience with equipment diagnostics and troubleshooting.
• Ability to read and interpret technical instructions and manuals.

Responsibilities

• Perform preventive maintenance, diagnostics, and repairs on Caterpillar equipment.
• Provide advanced troubleshooting on construction equipment and systems.
• Travel to various customer locations and work independently.

Skills

Equipment diagnostics

Customer service focus

Excellent communication

Adaptability

Professionalism

Education

High school diploma

Field Service Technician training

Tools

Industrial hand tools

Air tools

Torque wrenches

Multimeters

Job description

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. A Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.

Essential Duties & Responsibilities

• Read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
• Work with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and be proficient in the use of test equipment.
• Provide advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, ensuring maximum value.
• Identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems; serve as primary support contact and communicate with customers to provide exceptional customer experience.
• Able to travel in an assigned region and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and towing.
• Must have a basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends and on‑call hours as required, and must be able to work independently in remote locations.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job‑related tasks.
• Other duties as assigned.

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

EDUCATION & EXPERIENCE

• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.

Knowledge, Technical Skill, & Abilities

• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Demonstrates a sense of urgency and self‑initiative, and the personal drive to be successful.
• Excellent communication skills.

What’s In It For You

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.

THE BASICS

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• Employer‑paid basic life insurance
• 401k matching
• Profit sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world‑class CAT training and development
• Tuition reimbursement
• Tool Purchase Assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Equal Opportunity Employer

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.