Construction - Service Technician

Jacuzzi; Detroit, Northern (MI, KY); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

Paid Holidays

401k with matching

PTO accrual from day one

Company vehicle

Gas card

Tools on the job

Job summary

Jacuzzi Bath Remodel of Michigan is seeking an experienced Service Technician to join our team in Michigan. The role drives installation revenue through strong lead installer relations, high quality service, and organized operations with a focus on customer satisfaction.

You will respond to service calls at customers' homes, perform bath/shower installations, and support the installation crew. Requires 5+ years in remodeling and excellent communication skills.

Qualifications

• 5+ years of construction/remodeling experience (progressive plumbing, shower/bath installation).
• Ability to manage a job site, frequently without assistance.
• Strong communication with all levels of employees and customers.
• Reliable with thorough follow-up and responsiveness.

Responsibilities

• Respond to service and repairs of Jacuzzi bath products; travel to customers' homes.
• Provide strong customer service for escalated customers.
• Apply knowledge of bath/shower installation and remodeling.
• Handle service calls including plumbing, carpentry, and drywall work.
• Occasional full removal and reinstallation of showers/baths.
• Manage/maintain tools and product inventory.
• Assist in building out new trucks for the installation team.
• Help with home show displays and event setup/tear-down.

Skills

Construction/remodeling experience

Customer service

Communication skills

Team player

Time management

Tools

iPad

Cell phone

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel of Michigan is seeking an experienced Service Technician to join our team! The Service Technician is responsible for managing daily service and repair activities. The Service Technician drives installation revenue via strong lead installer relations, high quality service/ installation, strong organization, and overcoming service/ installation obstacles.

WHAT WE OFFER our Service Technician:

• Hours: Full Time Monday- Friday (Monday - Friday schedule with potential OT)
• Full Benefits: Medical, Dental, Vision, HSA, Paid Holidays
• 401k with matching
• PTO - accrual from day one
• Company provided vehicle, gas card and tools on the job

KEY DUTIES AND RESPONSIBILITIES of our Service Technician:

• Responsible for responding to Service and repairs of Jacuzzi bath products must be comfortable traveling and working in customers homes.
• Strong customer service skills to deal with escalated customers.
• Strong working knowledge of a broad range of construction and remodeling work to include bath/shower installation.
• Service calls of all natures which include; Shower/Bath fixture repair, carpentry, plumbing (cartridges, shower heads, handhelds, flooring repair, acrylic wall repairs, drywall repair, etc.
• Occasional full removal and reinstallation of showers/baths.
• Manage/maintain tools and product inventory.
• Assist in building out new trucks for installation team.
• Help with home show displays, set up and tear down (tear downs are completed on Sunday nights).
• Flexibility and willingness to assist Installation team as needed.
• Other duties as assigned.

Requirements of our Service Technician:

• 5 years + of construction/remodeling experience (progressive plumbing, service and shower/bath installation experience)
• Ability to manage a job site, frequently without assistance.
• Ability to share feedback and help develop installers to be more effective in their roles and help them to have fewer service calls
• Able to effectively relate and communicate with all levels of employees and customers
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Strong team player
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations
• Employee will frequently use iPad and cell phone.

Looking to fill this role immediately!

Compensation: $25.00/$31.00hr + with room for growth.