Construction Operations Manager

ZipRecruiter; Boxborough (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

A well-established specialty contracting company is seeking an Operations Manager to oversee and coordinate daily office and field operations. The role is vital for ensuring efficient project delivery and exceptional customer service. Ideal candidates will have experience in trades, construction, or the residential/commercial service industry, along with leadership skills. Competitive benefits include salary with bonuses, paid vacation, health insurance, and retirement plans.

Benefits

Paid vacation, sick time, and holidays

Full health insurance coverage

Retirement plan with company match

Excellent career growth experience

Qualifications

• Prior experience in the trades, construction, or residential/commercial service industry required.
• Proven leadership or supervisory experience required.
• Ability to lift and move up to 70 lbs as needed.

Responsibilities

• Oversee daily operations across office administration and field functions.
• Supervise and support staff, including customer service and scheduling.
• Manage procurement and inventory to support projects.

Skills

Team Leadership

Operational Efficiency

Customer Service

Job description

Job DescriptionJob DescriptionAbout the Role:

We are seeking a dedicated and hands-on Operations Manager for a well-established specialty contracting company. This role is pivotal in overseeing and coordinating daily office and field operations, ensuring efficient project delivery, strong team support, and exceptional customer service. The ideal candidate will have experience in the trades, construction, or residential/commercial service industry with a proven track record in team supervision and operational efficiency.

Key Responsibilities:

• Operational Oversight: Oversee daily operations across office administration, field technicians, and shop/warehouse functions.

• Team Leadership: Supervise and support staff, including customer service, scheduling, and field leads.

• Scheduling Optimization: Monitor and review scheduling activities to ensure optimized routes and responsiveness.

• Inventory Procurement Management: Manage procurement and inventory to support active and upcoming projects.

• Customer Service Excellence: Resolve customer escalations and ensure a high level of service.

• Workflow Planning Dispatch Coordination: Assist with workflow planning, job readiness, and dispatch coordination.

• Field Support: Step in to assist with deliveries, materials, or field/shop support as needed.

• Safety Compliance: Ensure safety, compliance, and operational consistency across all departments.

• Estimating Service Quotes: Review job estimates or service quotes for accuracy and alignment with scope.

• Technician Efficiency: Ensure effective daily prep and coordination to support technician efficiency.

Compensation Benefits:

• Competitive salary with performance-based bonus

• Paid vacation, sick time, and holidays

• Full health insurance coverage

• Retirement plan with company match

• Excellent career growth experience

Must Have:

• Prior experience in the trades, construction, or residential/commercial service industry required
• Proven leadership or supervisory experience required
• Physical Ability: Ability to lift and move up to 70 lbs as needed
• Valid Driver’s License

Why Join Us?

• Lead a dedicated team in a well-established contracting company

• Drive operational excellence and support field teams with efficiency

• Enjoy competitive benefits and opportunities for career advancement

• Be part of a community-focused company that values customer service and quality