Construction Materials Customer Care Specialist

CRH; City of Albany (NY); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Retirement plan

Health and wellness programs

Job summary

Callanan Industries, Inc., a CRH Company, is seeking a Customer Service Representative in Albany, NY to deliver exceptional service in a fast-paced environment. You will take and fulfill orders for aggregates and asphalt, input them into our POS, and coordinate delivery with operations and haulers to ensure accurate products and timely service.

The role requires strong attention to detail, basic computer skills, and the ability to work independently, with overtime as needed.

Qualifications

• Energetic and customer friendly in a fast-paced aggregates, asphalt & construction environment.
• Basic computer skills required; MS Office experience preferred.
• Strong attention to detail and ability to work independently with minimal supervision.

Responsibilities

• Take and fulfill customer orders for aggregates and asphalt including delivery instructions.
• Input orders into point-of-sale system.
• Coordinate deliveries with operations/haulers for best location.
• Contact QC or sales for product substitutions as needed.
• Notify customers of late deliveries or delays; proactively reach out on new projects.
• Keep the Customer Service/Dispatch Manager and sales informed of issues.

Skills

Energetic

Customer friendly

Basic computer skills

Attention to detail

Independent worker

Overtime willingness

Communications with supervisors/disp/驱

MS Office familiarity

Education

High school graduate

Aggregate/Asphalt experience preferred

Tools

Microsoft Office (Outlook/Word/Excel)

Job description

Callanan Industries, Inc., a CRH Company, is seeking a Customer Service Representative in Albany, NY to deliver exceptional service in a fast-paced environment. You will take and fulfill orders for aggregates and asphalt, input them into our POS, and coordinate delivery with operations and haulers to ensure accurate products and timely service.

The role requires strong attention to detail, basic computer skills, and the ability to work independently, with overtime as needed.