Construction Experience Coordinator

Gateway Fiber

O’Fallon (MO)

On-site

USD 42,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible environment

Career development

Locally owned company

Job summary

Gateway Fiber is seeking a Customer Service Representative focused on construction-related inquiries in the Greater St. Louis area. You will coordinate with construction project teams to resolve issues, improve processes, and ensure a positive customer experience.

The role emphasizes problem-solving, timely communication, and collaboration across departments to support ongoing projects and service quality.

Qualifications

High school diploma or associate’s degree preferred (business/construction).
1–3 years in customer support, ideally in construction, telecom, or similar.
Strong critical thinking with ability to troubleshoot construction-related concerns.
Excellent communication and interpersonal skills for cross-team coordination.
Strong organizational skills with thorough documentation and follow-up.

Responsibilities

Manage construction-related customer inquiries with timely, efficient responses.
Coordinate escalation processes between customer service and construction operations.
Collaborate with cross-functional teams to address service improvements for customers and internal teams.
Identify opportunities to simplify and improve customer service workflows in construction.
Support onboarding and training for CSRs with guidance on construction-specific issues.
Create customer tickets when necessary.
Contribute to overall customer satisfaction and team success.