Construction Equipment Service Coordinator

Murphy Tractor & Equipment Co.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Murphy Tractor & Equipment Co. is seeking a Service Writer to support the service department by maintaining timecards, safety training records, and warranty claims, and by logging and tracking work orders.

The role requires knowledge of construction equipment, strong customer service, and proficiency in Microsoft Office. You will interview customers, schedule field service, and ensure accurate billing and documentation.

Qualifications

• High school diploma or GED required.
• At least one year related experience and/or training preferred.
• Must have some knowledge of construction equipment.

Responsibilities

• Complete job status reports.
• Generate work order log and previews on completed work orders.
• Open and close work orders in a timely manner in order to minimize work-in-process.
• Maintain use of the Standard Pricing Guide (SPG) with employees and work orders.
• Work with Deere Product Support Manager.
• Bill according to established flat rates.
• Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote).
• Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log.
• Establish and maintain service records.
• Maintain quality control records.
• Inform Branch Service Manager of Service Technician productivity on current work orders.
• Answer and schedule field servicing.
• Dispatch service trucks through Navtrax/JD link (internal system).
• Process part returns for warranty claims.

Skills

Customer service

Microsoft Office

Warranty administration

Communication skills

Construction equipment knowledge

Detail oriented

Time management

Team player

Multitasking

Education

High school diploma or GED

Tools

Navtrax

JD Link

Job description

Murphy Tractor & Equipment Co. is seeking a Service Writer to support the service department by maintaining timecards, safety training records, and warranty claims, and by logging and tracking work orders.

The role requires knowledge of construction equipment, strong customer service, and proficiency in Microsoft Office. You will interview customers, schedule field service, and ensure accurate billing and documentation.