Construction Equipment Product Support Sales Representative

Cleveland Brothers CAT; Bridgeport (WV); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Job summary

Cleveland Brothers CAT in West Virginia is hiring a Construction Equipment Product Support Sales Representative. The role focuses on managing customer accounts, driving sales through effective relationship management, and providing product support solutions. Candidates should have a strong sales background, technical English skills, and the ability to perform machine inspections. This position offers a base plus commission with unlimited earning potential, along with a market-leading benefits package including medical and retirement plans.

Qualifications

• Must have at least three to four years of related experience or a combination of education and experience.
• Ability to read and interpret safety rules and procedure manuals.
• Strong skills in math and calculation of discounts, interest, and commissions.

Responsibilities

• Proactively manage an account base of 50 to 80 customers.
• Perform basic machine inspections to generate sales opportunities.
• Sell parts, service, and support solutions to customers.

Skills

Sales experience

Technical English

Customer relationship management

Education

High school diploma or equivalent

College or technical degree preferred

Tools

Word processing software

Spreadsheet software

Order processing systems

Contact management systems

Job description

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Product Support Sales Representative. This position is base plus commission with unlimited earning potential.

Are you ready to embark on an opportunity that blends your sales experience with strategic thinking? We're seeking a Sales Representative to revolutionize our revenue landscape across PA, as the driving force behind our market share expansion. You’ll be well positioned to drive growth through existing customer relationships and carving new paths through new account acquisition.

Position Summary

Represent Dealer Parts and Service Departments in a sales capacity for the assigned territory to promote and sell parts products, Dealer services, and Product Support solutions as directed and managed by the Product Support Sales Manager. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Job Duties

• The PSSR will proactively manage an account base of 50 to 80 customers in an assigned territory
• Apply good time and territory management practices while implementing a coverage plan
• Perform basic machine inspections to generate opportunity for customer interaction and sales
• Follow up on sales leads
• Prospect for new customers and new parts/service revenue sources
• Build collaborative relationships and ensure business integrity is maintained
• Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs), MARCs, and other Dealer services to customers within a specified territory
• Employ a "consultative selling" approach to identify and manage customer expectations
• Keep customers informed of parts order and service work status
• Counsel customers regarding equipment management solutions (EMS) to affect lowest owning and operating costs.
• Negotiate win‑win outcomes to customer issues
• Use Dealer Business System information (DBS or ERP) and Product Tracking Opportunity System (PTOS) to manage sales opportunities within a territory
• Maintain accurate customer equipment information within DBS or ERP system
• Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership
• Report competitive parts, service, and machine information and activity
• Provide input/information into planning and budgeting process
• Support new product introduction (NPI)
• Understand parts, service, and machine performance literature and how to use the Service Information System (SIS)
• Prepare quotes, sales contracts, and related paperwork necessary to close a deal

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College or technical degree preferred; however, at a minimum a high school diploma or equivalent; or three to four years' related experience and/or training; or equivalent combination of education and experience is acceptable.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Technical English language skills required. Ability to write routine reports and effective correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, Internet software, order processing systems, and contact management systems.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts, heavy machinery and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation. Must be able to occasionally/frequently bend, squat, and climb; including ability to ascend and descend machine ladders.

Personal Development

Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The PSSR is expected to complete the Dealership's PSSR training program.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short‑ and long‑term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.