Construction Defect Claim Senior Technical Specialist

Travelers; Overland Park (KS); On-site; USD 94,400 - 155,800; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Rewards program

Job summary

Travelers is seeking a Sr Technical Specialist to handle complex claims in Overland Park, Kansas. You will leverage your expertise in insurance claims management to ensure fair resolution and guide customers through challenges.

The ideal candidate has at least 7 years of experience, possesses strong analytical and problem-solving skills, and excels in customer service. This role offers a competitive salary and the opportunity for a sign-on bonus.

Qualifications

• Minimum seven years of experience in insurance claims, preferably construction defect claims.
• Strong understanding of insurance principles and ability to articulate policies.
• Experience handling complex claims and negotiating settlements.

Responsibilities

• Independently manage a caseload of complex or technical construction defect claims.
• Conduct detailed inspections and interviews to gather information and assess claims.
• Analyze policy language to make informed claim decisions.

Skills

Insurance claims management

Analytical skills

Customer service

Negotiation

Problem-solving

Education

Bachelor’s Degree

High School Degree or GED

Tools

Claims management software

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance‑based cash incentive awards.

Salary Range

$94,400.00 - $155,800.00

Target Openings

1

What Is the Opportunity?

Be the Hero in Someone's Story. When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Sr Technical Specialist, you are responsible for handling complex, high‑exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost‑effective resolution of claims. You will serve as a technical resource to customers, the field and business partners.

This role is eligible for a sign on bonus.

What Will You Do?

• Independently manage a caseload of complex or technical construction defect claims.
• Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity.
• Analyze and interpret intricate policy language, endorsements, and exclusions to make informed claim decisions.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Coordinate with internal teams, legal counsel, etc.
• Handle customer escalations and complex inquiries with professionalism and expertise.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Seven years of experience in insurance claims, preferably construction defect claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem‑solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

What is a Must Have?

• High School Degree or GED.
• 3 years of liability claim handling experience and/or comparable litigation claim experience.
• In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
• Generally, license(s) are required to be obtained within three months of starting the job.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.