Construction CSM — Drive Adoption & ROI on Projects

Buildots; Denver (CO); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Buildots is seeking a Customer Success Manager to lead onboarding and drive wide adoption of our construction intelligence platform on site projects.

You will coordinate with project champions, gather user stories for product, train on-site users, and help expand within key accounts while traveling 30–50%. This hybrid US-based role emphasizes proactive ownership and clear communication to ensure customers realize ROI.

Qualifications

• 5+ years of experience as a construction professional, preferably site based.
• Ability to manage change and elevate issues to management when needed.
• Proven stakeholder management and networking with senior and junior members.
• Thrives in a fast-paced startup with multiple priorities and high attention to detail.
• Proactive, independent, self-learner, owning customers and delivering creative solutions.
• Excellent written and verbal communication, able to explain complex concepts simply.
• Willingness to travel 30–50%.

Responsibilities

• Provide strategic advisory to maximize adoption, implementation, and ROI from Buildots across multiple construction projects.
• Lead the relationship with project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users.
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Skills

Construction experience

Change management

Stakeholder management

Fast-paced startup

Independent self-learner

Communication skills

Travel willingness

Job description

Buildots is seeking a Customer Success Manager to lead onboarding and drive wide adoption of our construction intelligence platform on site projects.

You will coordinate with project champions, gather user stories for product, train on-site users, and help expand within key accounts while traveling 30–50%. This hybrid US-based role emphasizes proactive ownership and clear communication to ensure customers realize ROI.