Construction Coordinator - Minnesota Office

InterCon Construction, Inc.; Woodbury (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Call Center Coordinator to join their team. In this role, you will be the vital link between utility companies and field crews, ensuring smooth operations and timely communication. Your strong organizational skills and attention to detail will be essential as you manage scheduling, respond to inquiries, and maintain accurate records. This position offers a dynamic work environment where your contributions will directly impact project success. If you're looking for an opportunity to grow within a supportive team, this is the perfect role for you.

Qualifications

• 2+ years of experience in a call center or similar environment preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Manage scheduling crews and coordinate with drilling division.
• Respond to inquiries regarding excavation and maintain database for work orders.

Skills

Communication Skills

Organizational Skills

Microsoft Office (Word, Excel)

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Computer

10-Key Calculator

Job description

Essential Job Duties

* Performs ticket processing duties through Digger's Hotline for locating facilities to ensure safe excavation.

* Answers incoming phone calls from utility companies and company Foremen.

* Manages scheduling crews and coordinating with drilling division, communicating crew list to customers.

* Responds to inquiries regarding excavation accurately and in a timely manner.

* Contacts utility customers to inform them of upcoming work on their properties via a telephone call or email message.

* Communicates with supervisors and crew members to coordinate work schedules with upcoming projects.

* Reconciles billing by understanding units/descriptions of work.

* Maintains the database for completed work orders and restorations.

* Other duties as assigned.



Qualifications

* High school diploma or equivalent required.

* Minimum of 2 years of experience in a call center or similar environment preferred.

* Excellent written and verbal communication skills.

* Strong organizational skills and attention to detail.

* Knowledge of Microsoft Office, specifically Word and Excel required.

* Ability to operate equipment such as computer keyboard, mouse, 10-key calculator, phone, and similar machines.

* Ability to read and interpret procedure manuals, blueprints, and maps.

* Ability to work independently with minimal supervision or in a team-oriented environment.

* Must be able to sit and talk on the phone for long periods of time.



InterCon Construction, Inc. is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, sex, sexual orientation, gender identity, age, national origin, mental or physical disability, veteran status, or any other category protected by law.



Equal Employment Opportunity/Affirmative Action Employer