Construction and Maintenance Technician

RCN Telecom Services (Lehigh) LLC; Town of Northampton (NY); On-site; USD 44,000 - 79,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Job summary

Astound is seeking a field technician to perform basic troubleshooting, repair and alignment of RF paths, power supplies, and network equipment. You will read node prints, assist with site surveys, and provide technical support across departments.

Strong communication and the ability to work with minimal supervision are required. We value safety, reliability, and teamwork, offering comprehensive benefits and on-call rotation per market.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of relevant experience preferred.
• Strong troubleshooting and technical communication skills.

Responsibilities

• Troubleshoot and repair RF and OSP equipment.
• Perform basic troubleshooting, repair and alignment of forward and return paths.
• Follow engineering processes and provide technical support to other departments.

Skills

Troubleshooting

RF balancing

Team work

Communication

Self motivation

Education

High School Diploma or equivalent

Tools

Test equipment

Job description

Job Description Perform basic troubleshooting, repair and alignment of forward and return paths, including AC/DC voltage, RF levels, cable modems and RSUs. Perform RF troubleshooting and repairs, and elevate unresolved issues to appropriate work groups as needed. Troubleshoot and repair network power supplies. Check voltage levels, reset circuit breakers, replace batteries, etc. Read and interpret node prints Assist in the installation of Status Monitoring Follow established engineering and technical processes and procedures Participate in advanced site surveys as required Provide technical support to other departments as required, including drop repair, plant construction, and headend/hub maintenance. Participate in “joint meets” with other Technicians to resolved customer escalated issues, either to identify the cause and refer the problem to the correct department, or to repair the problem. Maintain a daily log to track individual performance, maintain accountability, and use as reference/reporting tool. Respond to periodic requests to do a locate on any excavating activities found by other field technicians, supervisors, or when short term monitoring projects are required, when major excavation projects are underway in close proximity to the OSP. Respond to dispatches to any sites where underground plant damage occurs to aid in the investigation if one is initiated to determine why and/or how the OSP was damaged. Maintain positive relationships with other local utilities and government agencies in order to maintain open communication lines for speedy responsiveness to OSP related issues. Follow required procedures for establishing and maintaining a safe work zone Participate in on-call rotation schedule as needed (Market specific) Participate in Regional Market assignments Perform duties associated with construction of aerial and underground coaxial and fiber cable Splice coaxial and fiber cables Perform RF balancing of coaxial outside plant electronics Troubleshoot fiber optic equipment and fibers using state of the art test equipment Perform other duties as assigned

What You Bring to the Table:

Construction knowledge and skills including splicing and use of various tools and equipment Strong organizational, communication, and technical skills a plus Experience with HFC system maintenance, repair, and outside plant preferred Ability to communicate concisely and understandably Ability to ask questions to gather information, access info, and make sound decisions Ability to work with minimal supervision and maintain a high degree of productivity

Physical Requirements:

Ability to lift and carry 45+ lbs. Pulling, pushing, walking, standing, repeated bending, climbing, and reaching above shoulders Exposure to excessive heat/cold, humidity/dampness/chilling, dust, odorous chemicals, working closely with others, working alone

Required Education and/or Certificates/Credentials:

High School Diploma or equivalent Minimum one (1) year of relevant experience

We’re Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The base salary in Pennsylvania for this position is $32.00-$57.00 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.