Outside Plant Technician

Astound; Needham Heights (MA); On-site; USD 74,501,000 - 83,097,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off

Tuition reimbursement

Job summary

Astound is seeking an Outside Plant Technician I in Massachusetts to detect, troubleshoot, and resolve outages across data, video, and telephone services. The role includes emergency restoration of coax and fiber, preventative maintenance, and documentation.

You will participate in a 24/7 on-call rotation, operate bucket trucks, and perform pole transfers and drops. Requires 2+ years telecom field experience and a valid driver's license.

Qualifications

• High school diploma or equivalent.
• 2+ years hands-on telecom field work experience.
• Valid driver's license.
• Customer service and strong communication skills.
• Ability to lift up to 75 lbs.
• Aptitude to learn new skills.
• Problem solving and time management.
• Teamwork and the ability to work alone.
• Ability to read and interpret maps.
• Ohm's familiarity.
• Understanding the Outside Plant.

Responsibilities

• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration.
• Perform preventative maintenance on power supplies and actives.
• Monitor, record and repair cable leakage per regulations.
• Install, replace, and repair coaxial and fiber optic cabling (aerial and buried).
• Operate bucket trucks, ladders, and field equipment.
• Maintain documentation such as work orders and daily logs.
• Participate in a 24/7 on-call rotation.
• Other duties as assigned.

Skills

Customer Service

Communication

Reading maps

Problem solving

Time Management

Teamwork

Working alone

Basic Computer Skills

Aptitude to learn

Bucket Certified

Ohm's Certification

Education

High school diploma or equivalent

Tools

Bucket Certified

Job description

A Day in the Life of the Outside Plant Technician:

• The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone.
• This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing.
• The BNT I is required to maintain documentation as needed.
• This role participates in a 24/7 on-call rotation.
• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment
• Monitor, record and repair cable leakage, complying with applicable regulations
• Observe and assist co-workers with fiber splicing activities
• Complete and distribute required documentation, such as work orders and daily logs
• Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant
• Perform pole transfers, span replacements, and drop repairs
• Operate bucket trucks, ladders, and field equipment
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring To The Table

• Requirements/Qualifications
• Education: High school diploma or equivalent
• 2+ years of hands‑on experience in telecom field work, cabling, construction, or utilities (coax, fiber, or electrical)
• Maintain satisfactory driving record and have a valid driver's license
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• Ability to read and interpret maps
• Bucket Certified; Ohm's
• Understand the Outside Plant

Physical Requirements

• Ability to lift and carry up to 75 lbs
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
• Prolonged standing, walking, sitting, and driving required
• Ability to safely climb and work from ladders for extended periods of time
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full‑time position

The base salary range in Massachusetts for this position is $26.00- $29.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.