Broadband Network Technician I

astound; Northampton (MA); On-site; USD 30,000 - 49,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Floating Holiday

Paid Holidays

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Broadband Network Technician I to maintain and repair underground coax and fiber infrastructure in outdoor environments. The role involves field work, climbing, and using hand tools to restore service and support network reliability.

Responsibilities include detecting outages, performing emergency restorations, and documenting work orders. Requires 2+ years telecom field experience, high school diploma, and a valid driver's license.

Qualifications

• Education: High school diploma or equivalent.
• 2+ years of hands-on telecom field work, cabling, construction, or utilities (coax, fiber, or electrical).
• Maintain satisfactory driving record and have a valid driver's license.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Reading and interpreting maps.
• Understanding of Outside Plant and how it works.

Responsibilities

• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency underground coaxial cable restoration due to breaks or damage.
• Perform preventative maintenance (power supply, actives) including testing and balancing components.
• Monitor, record and repair cable leakage, complying with applicable regulations.
• Observe and assist fiber splicing activities.
• Complete and distribute required documentation like work orders and logs.
• Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant.
• Operate ladders and field equipment like test meters and fusion splicers.
• Participation in a 24/7 on-call rotation.
• Other duties as assigned.

Skills

Customer Service

Communication

Time Management

Teamwork

Problem solving

Reading maps

Basic Computer Skills

Aptitude to learn new skills

Driving

Education

High school diploma or equivalent

Tools

Test meters

Fusion splicers

Hand tools

Ladders

Cable splicing

Job description

This is a hands-on, field-based role focused on maintaining and repairing underground coax and fiber infrastructure. The technician will work outdoors daily using ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.

The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone.

This role will be responsible for emergency restoration of coax, Fiber, underground cable, maintenance of power supply, leakage, and splicing.

The BNT I is required to maintain documentation as needed.

• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
• Prepare and perform emergency underground coaxial cable restoration due to variables such as cable breaks and/or damage.
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment.
• Monitor, record and repair cable leakage, complying with applicable regulations.
• Observe and assist co-workers with fiber splicing activities.
• Complete and distribute required documentation, such as work orders and daily logs.
• Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant.
• Operate ladders, and field equipment to include test meters, fusion splicers, and other necessary hand tools.
• Participation in a 24/7 on-call rotation.
• Other duties as assigned.

What You Bring to the Table:

Requirements/Qualifications

• Education: High school diploma or equivalent
• 2+ years of hands-on experience in telecom field work, cabling, construction, or utilities (coax, fiber, or electrical)
• Maintain satisfactory driving record and have a valid driver's license
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone and with a team
• Ability to read and interpret maps
• Understanding of the Outside Plant and how it works

Physical Requirements:

• Ability to lift and carry up to 75 lbs
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
• Prolonged standing, walking, sitting, and driving required
• Ability to safely climb and work from ladders for extended periods of time
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• *Benefits listed above are for regular full-time position

The base salary in Pennsylvania for this position is $21.47-$35.73 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organi