Construction Account Manager (Washington)

Gordian; Olympia (WA); On-site; USD 76,700 - 128,100; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Bonus eligibility

Job summary

Gordian is seeking an Account Manager based in Olympia, Washington. The ideal candidate will have a strong background in construction management and project oversight, capable of managing multiple accounts and ensuring client satisfaction. Responsibilities include training clients in Gordian software and handling procurement schedules. The salary range is $76,700 - $128,100 with eligibility for bonuses. Gordian offers an excellent benefits package including medical, dental, vision, and a retirement plan.

Qualifications

• Ability to read and understand construction plans and specifications.
• Experience in public construction operations and project delivery methods.
• Capacity to manage several projects simultaneously.

Responsibilities

• Prepare and maintain schedules for procurement objectives.
• Train clients in Gordian software and procedures.
• Drive client retention and satisfaction.

Skills

Construction knowledge

Project management

Customer service

Problem solving

Analytical skills

Communication skills

Education

Bachelor’s degree in engineering, Architecture, Construction Management, or a related field

5+ years of construction management or general contracting experience

Tools

Microsoft Office

PowerBi

Job description

Gordian is looking for an Account Manager based in Washington state, who demonstrates professionalism, and construction knowledge and delivers results through their expertise while using Gordian’s extraordinary construction data and software. The primary responsibility for Gordian Account Managers is to provide support, and training, for products and services centered around Job Order Contracting (JOC) for various Clients.

Primary Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and review detailed construction line-item proposals
• Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts; develop positive working relationships with all customers.
• Drive client retention, renewals, upsells and client satisfaction.
• Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
• Work closely with to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Collaborate closely with construction management firms to promote consistency and while developing standards and procedures.
• Work closely with Finance on billing setup and invoicing.
• Participate in Budget development and management, revenue forecasting
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.
• Ability to monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget.
• Ability to review contractors' requests for changes and, if appropriate, initiate job order supplementals
• Ability to interact with owner representatives, contractors, and facility end-users, to minimize project concerns.
• Experience reviewing contractor's’ daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management.
• Travel 50-70% within assigned geographic area (WA and OR)

Experience Required

• Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred.
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
• Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports
• Background in construction documentation and administration preferred, but not required
• Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 76,700.00 - 128,100.00.

Benefits

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

EOE/AA/M/F/Vets/Disabled. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].