Construction Account Manager

Handoff; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary + Equity

Unlimited PTO

401(k)

Medical, Dental & Vision Insurance

Life & Disability Insurance

Relocation Allowance

Job summary

Handoff is hiring a Construction Account Manager to lead implementation for building material suppliers, dealers, and construction companies. You’ll configure accounts, train teams, and translate feedback into actionable improvements for engineers and the product team.

The role requires real-world construction estimating experience and the ability to communicate with estimators, purchasing staff, and operations leads.

Qualifications

• You’ve personally done takeoffs from drawings for residential or commercial projects.
• You have end-to-end knowledge of construction processes, including field and installation work.
• You’ve trained people or managed customer relationships in a professional setting.
• You can translate customer conversations into precise requirements or reproducible bugs.
• You use AI tools daily and can teach them to others.
• Bonus: experience with takeoff software (PlanSwift, Bluebeam, OST) or construction platforms (Buildertrend, JobTread, Procore).

Responsibilities

• Serve as the primary point of contact for estimating, purchasing, and construction staff at enterprise accounts.
• Build and own the implementation plan per account with 30/60/90 milestones agreed by the customer.
• Configure and maintain customer accounts: cost data, product preferences, catalogs, estimate formats, presets.
• Train customer users and develop scalable training materials.
• Own first-line support: answer questions same day and escalate when needed.
• Translate customer feedback into structured, prioritized specs for engineers, researchers, and product teams.
• Review customer usage weekly and identify adoption blockers with the team.
• Prepare and run customer check-ins and business reviews.
• Build a repeatable onboarding playbook: checklists, configuration standards, and support processes.

Skills

Takeoffs

Estimating

Construction knowledge

Training customers

Clear writing

AI tools

Tools

PlanSwift

Bluebeam

OST

Buildertrend

JobTread

Procore

Job description

Why join us?

Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

Construction Account Manager at Handoff

We’re hiring a Construction Account Manager to get our enterprise customers successfully using Handoff. In this role you’ll lead implementation for building material suppliers, dealers, and construction companies — configuring their accounts, training their teams, supporting their rollout, and translating their feedback into improvements our engineers and researchers can act on.

This role is ideal for someone who has real construction estimating experience and knows how the work actually gets built — and who can take that credibility into a room of estimators, purchasing staff, or operations leads and help them get more out of our technology. If you’ve spent time in the field or at a supplier desk and you’re ready to bring that expertise into a fast-moving AI company, this is the role for you.

What you’ll do

• Serve as the primary point of contact for estimating, purchasing, and construction staff at our enterprise accounts
• Build and own the implementation plan per account, with 30/60/90 milestones the customer has agreed to
• Configure and maintain customer accounts: cost data, product preferences, catalogs, estimate formats, and presets — validated against real estimates
• Train customer users and build the training materials that scale that process
• Own first-line support: answer customer questions same day and escal
• Translate customer requirements and feedback into structured, prioritized specs for our forward-deployed engineers, researchers, and product team
• Review customer usage weekly per account and work adoption blockers with the team
• Prepare and run customer check‑ins and business reviews
• Build the repeatable playbook: onboarding checklist, configuration standards, support process

About you

• You’ve personally done takeoffs from drawings and built estimates and material lists — residential or commercial. This is a requirement, and we’ll verify it in the take‑home.
• You have end‑to‑end knowledge of the construction process, including field and installation work. You know what a quantity means on site, can catch a missing scope, and can explain it in a customer’s language.
• You’ve trained people, supported accounts, or managed customer relationships. You’re comfortable in front of a room of estimators, purchasing staff, or sales reps.
• You’re a clear writer who gets the details right. You can turn a customer conversation into a precise requirement or a reproducible bug report someone else can act on.
• You use AI tools every day and can teach them to someone who doesn’t.
• Bonus: experience with takeoff software (PlanSwift, Bluebeam, OST), estimating or construction management platforms (Buildertrend, JobTread, Procore), software implementation or onboarding, procurement/purchasing at a material supplier, or working alongside product or engineering teams.

What we offer

• Competitive Salary + Equity
• Unlimited Paid Time Off (PTO)
• 401(k)
• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• Flexible Spending Account (FSA)
• Dependent Care FSA (DC FSA)
• Relocation Allowance
• Top-Notch Equipment
• Team offsites around the world!

Construction is one of the largest industries in the world, and it’s still running on spreadsheets and gut feel. We’re changing that. This role puts you at the center of it — working directly with the customers building our product’s future, and bringing your construction expertise into a company that will actually use it. If that sounds like your kind of work, we’d love to hear from you.

Handoff is an Equal Opportunity Employer. Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E-Verify.