Constituent Services Specialist

State of Indiana; Indianapolis (IN); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid leave

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

The Constituent Services role with the State of Indiana focuses on delivering accurate constituent communications, maintaining templates, and processing business service filings. You will train coworkers, support other departments, and ensure timely responses while upholding professional standards.

Starting salary typically ranges from 48,000 to 55,000 USD annually, with alignment to education and experience.

Qualifications

• Bachelor's degree or demonstrated experience equal to competencies of a bachelor's degree.
• Ability to follow, improve, and document processes.
• Strong communication and organization skills.
• Ability to communicate by email and phone.
• Willingness to learn custom computer applications.
• Excellent skills in Microsoft Office 365 (Word, Excel, Outlook, Copilot).
• Strong problem-solving skills.
• Focus on detail.
• Friendly, helpful, and professional, and excited team member.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Respond to constituent emails within the predetermined deadline.
• Assist with Knowledge Article Management (creation, review, and approval of email templates).
• Assist with maintaining web content.
• Assist with creating manuals with step-by-step instructions for constituents or staff.
• Assist with research and implementation of system upgrades.
• Prepare PowerPoint presentations and Excel spreadsheets.
• Processes Tier III escalations involving higher-level concerns.
• Communicate with partner agencies for customer resolution.
• Report and troubleshoot technical issues.
• Attend various meetings in person and virtually.
• Create and process work orders.
• Serve as a Front Desk Clerk, answering constituent inquiries and providing transaction assistance.

Skills

Strong communication

Organization

Email & phone communication

Problem solving

Attention to detail

Team player

Learning new applications

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office 365

Excel

PowerPoint

Word

Outlook

Copilot

Job description

The Constituent Services role with the State of Indiana focuses on delivering accurate constituent communications, maintaining templates, and processing business service filings. You will train coworkers, support other departments, and ensure timely responses while upholding professional standards.

Starting salary typically ranges from 48,000 to 55,000 USD annually, with alignment to education and experience.