Console Operator - PBX - Part-Time

LICKING MEMORIAL HEALTH SYSTEM; Newark (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Licking Memorial Health Systems in Newark, OH seeks a dedicated Telephone/Dispatcher Operator to manage the hospital's multi-line telephone console, operate the PA system, and dispatch essential information throughout LMHS.

The role supports emergency communications, patient information, and coordination with hospital staff while ensuring accurate data entry and adherence to policies. This is a full-time on-site position at LMHS facilities.

Qualifications

• Basic typing skills and ability to multitask with attention to detail.
• Knowledge of hospital policies and procedures.
• Effective communication with diverse callers and staff.

Responsibilities

• Learn to operate a multi-line computerized telephone console.
• Operate PA system to overhead announce emergency-related issues.
• Notify Hospital Police, Plant Operations and Safety Director as needed in response to alarms.
• Use radio to communicate with shuttle and dispatch couriers to multiple locations.
• Learn to efficiently operate the Amtelco software in order to process calls for the Physician Answering Service in addition to paging doctors, nurses, & other Hospital personnel accurately.
• Monitor safety cameras throughout the hospital facility and grounds.

Skills

Multiline phone

Attention to detail

Communication

Data entry

Education

High School diploma or equivalent

Tools

Amtelco software

Job description

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Position Summary

Work requires skills to operate a multi-trunk telephone console and computer equipment for processing incoming, outgoing and intra system calls, make overhead announcements and pages via the public address system, basic typing skills to take and dispatch messages/pages via the physician answering service system and monitoring alarms and security cameras under the direction of the department manager.

Responsibilities

• Learn to operate a multi-line computerized telephone console.
• Operate PA system to overhead announce emergency-related issues.
• Notify Hospital Police, Plant Operations and Safety Director as needed in response to alarms & other safety issues.
• Use radio to communicate with shuttle and dispatch couriers to multiple locations.
• Learn to efficiently operate the Amtelco software in order to process calls for the Physician Answering Service in addition to paging doctors, nurses, & other Hospital personnel accurately.
• Monitor safety cameras throughout the hospital facility and grounds.
• Ability to perform data entry of information for HIS, PBX and PC software applications.
• Assist visitors and callers with Patient Information as well as provide Health System office locations and directions.
• Ability to multi-task as well as setting goals in order to meet department benchmarks.
• Maintain positive relationships with co-workers and all Hospital departments.
• Gain and maintain knowledge of Policies and Procedures and understand how to use the Employee Portal to look up information.
• Ensure personal performance reflects LMH Mission / Vision.

Requirements

• Basic typing skills, ability to multi-task with attention to detail and understanding of medical terminology.
• Knowledge of hospital policies, procedures and troubleshooting.
• To communicate effectively and courteously with diverse callers, in addition to staff/co-workers.
• Effectively answer and prioritize calls in a timely manner; overlap callers; take messages w/ appropriate follow up.
• Handle high-pressure situations; relaying details accurately.
• High School graduate/equivalent.
• LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medicalhistory or genetic information, political affiliation, military service, or othernon-meritbased factors protected by law.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Required

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.