Console Operator 3p-12a

All Native, Inc.; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

All Native Group is looking for a Console Operator to manage incoming calls and support services for a government client. The role requires problem-solving and communication skills along with a high school diploma. This full-time position offers a dynamic office environment with the expectation for weekend hours and local travel.

Qualifications

• Minimum 2 years’ experience required.
• Ability to communicate effectively with technical and management personnel.
• Capable of handling emergency situations and frustrated callers.

Responsibilities

• Process incoming and outgoing calls courteously for a government client.
• Submit updates for directory database and research required information.
• Aid in determining information or office as needed.

Skills

Problem-solving

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Summary

Summary

All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks.

Essential Functions

• Process incoming and outgoing calls for our government client in a courteous and pleasant manner.
• Capable of understanding the organization and functions of our government agency.
• Submit updates for directory database, which may include department names and telephone numbers of department bureau.
• Research either manual or automated databases to obtain required information.
• Aid in determining information or office as needed.
• Relay messages to the appropriate departments during emergencies Background Profile.
• Problem-solving experience in handling emergency situations and frustrated callers.

Competencies

• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills

Supervisory Responsibility

None required for this position.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 3:00 p.m. to 12:00a.m. Weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

• Minimum 2 years’ experience
• Basic to Intermediate skill set in Outlook, Word, and Excel

Education

• High School diploma or equivalent

Additional Eligibility Qualifications

• Communicate effectively with technical and management personnel.
• Work well under general supervision and promotes a team environment with a positive attitude.
• Problem-solving experience in handling emergency situations and frustrated callers

Security Clearance

Must be a U.S. citizen. Must possess or be able to obtain/maintain a TOP SECRET security clearance.Executive Order 14043 COVID-19 Vaccination Requirement

Pursuant to Executive Order 14043, this position may require full vaccination against COVID-19 regardless of work location pending final decision on Executive Order.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.#LI-DM1