Console Operator 3p-12a

Ho-Chunk, Inc.; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

Ho-Chunk, Inc. is seeking a Console Operator for a full-time role operating from 3 PM to 12 AM. This role involves providing information to callers, processing calls efficiently, and maintaining necessary databases. Candidates must possess problem-solving skills, a high school diploma, and at least two years of experience in a similar role.

Qualifications

• Minimum 2 years’ experience required.
• Basic to intermediate skills in Office applications.
• Ability to communicate effectively with technical and management personnel.

Responsibilities

• Process incoming and outgoing calls for government clients.
• Research databases to obtain required information.
• Relay messages during emergencies.

Skills

Problem-solving

Communication

Teamwork

Independence

Retention of information

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Join to apply for the Console Operator 3p-12a role at Ho-Chunk, Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Console Operator 3p-12a role at Ho-Chunk, Inc.

Summary

All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks.

Summary

All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks.

Essential Functions

• Process incoming and outgoing calls for our government client in a courteous and pleasant manner.
• Capable of understanding the organization and functions of our government agency.
• Submit updates for directory database, which may include department names and telephone numbers of department bureau.
• Research either manual or automated databases to obtain required information.
• Aid in determining information or office as needed.
• Relay messages to the appropriate departments during emergencies Background Profile.
• Problem-solving experience in handling emergency situations and frustrated callers.
  
  

Competencies

• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills
  
  

Supervisory Responsibility

None required for this position.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 3:00 p.m. to 12:00a.m. Weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

• Minimum 2 years’ experience
• Basic to Intermediate skill set in Outlook, Word, and Excel
  
  

Education

• High School diploma or equivalent
  
  

Additional Eligibility Qualifications

• Communicate effectively with technical and management personnel.
• Work well under general supervision and promotes a team environment with a positive attitude.
• Problem-solving experience in handling emergency situations and frustrated callers
  
  

Security Clearance

Must be a U.S. citizen. Must possess or be able to obtain/maintain a TOP SECRET security clearance.

Executive Order 14043 COVID-19 Vaccination Requirement

Pursuant to Executive Order 14043, this position may require full vaccination against COVID-19 regardless of work location pending final decision on Executive Order.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

Referrals increase your chances of interviewing at Ho-Chunk, Inc. by 2x

Get notified about new Console Operator jobs in Washington, DC.

Console Operator 3p - 12a - Washington DC

Oracle Prod-Fun Spec - RMC (Security Controls)

Patriot Fire Control Enhanced Operator/Maintainer (TAFT) OCONUS

Access Control Security Spec/Watchstander

Fort Meade, MD $85,000.00-$90,000.00 1 day ago

Patriot Fire Control Enhanced Operator/Maintainer (TAFT)

Coordinator, Cyber, Space and Security Policy

Washington DC-Baltimore Area $50,336.00-$63,000.00 1 week ago

Patriot Fire Control Enhanced Operator/Maintainer (MOS 14E) TAFT OCONUS

Security Control Assessor Level 3 (FORECASTED)

Annapolis Junction, MD $7,000.00-$20,000.00 1 week ago

Cybersecurity Coordinator (management analyst)

Security Control Assessment- Representative Lead

McLean, VA $59,300.00-$98,900.00 1 hour ago

Security Control Assessor Level 2 (FORECASTED)

Annapolis Junction, MD $7,000.00-$20,000.00 1 week ago

Security Incident Responder, Kuiper Security Controls and Assurance

Freelance Board Operator/Producer (WHUR)

Physical Security Specialist II - Regional Coordinator

Annapolis Junction, MD $120,800.00-$265,800.00 2 months ago

Junior Security Control Assessor with Top Secret

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.