Connectivity Support Engineer – API & Network Troubleshooter

Gigs; Berlin (NH); Hybrid; USD 80,580 - 115,115; Full time

Benefits offered by this job

Home office stipend

Learning budget

Stock options

Phone + international data plan

Job summary

Gigs is building the telecom OS for mobile services. We’re seeking a Technical Support Engineer to anchor our support operations, escalating complexity and serving both business customers and end users.

You’ll own a queue, troubleshoot API and network issues, and bridge gaps between customers and Product/Engineering. You’ll translate technical root causes to clear solutions while shaping the platform through customer insights.

Qualifications

• Proficient in debugging REST APIs and webhooks.
• Translate technical issues into clear customer workarounds.
• Experience mentoring Tier 1 support is a plus.

Responsibilities

• Drive technical resolution beyond quick fixes; analyze root causes.
• Troubleshoot connectivity and provisioning failures affecting customers.
• Mentor Tier 1 support to resolve escalated tickets efficiently.
• Translate findings into accessible docs and customer communications.
• Advocate for bug fixes and features with Engineering.

Skills

Postman

Troubleshooting

Problem solving

Communication

Operational agility

Tools

API debugging

Network troubleshooting

Job description

Gigs is building the telecom OS for mobile services. We’re seeking a Technical Support Engineer to anchor our support operations, escalating complexity and serving both business customers and end users.

You’ll own a queue, troubleshoot API and network issues, and bridge gaps between customers and Product/Engineering. You’ll translate technical root causes to clear solutions while shaping the platform through customer insights.