Connectivity Operations Analyst

Creative Solutions Services, LLC; Columbus (IN); On-site; USD 39,000 - 41,000; Part time

Benefits offered by this job

Supplemental benefits package

Job summary

Primary Talent Partners is seeking a Connectivity Operations Analyst for a 12-month contract in Columbus, IN. The role focuses on monitoring and improving fleet connectivity, identifying non-communicating devices, investigating failures, and coordinating with multiple teams to drive uptime and customer success.

The position is a hourly W2 contract with no PTO or benefits, but an ACA-compliant supplemental package is available for enrollment.

Responsibilities

• Identify non-communicating telematics devices and investigate connectivity failures.
• Determine root causes and coordinate with internal teams to implement corrective actions.
• Monitor fleet connectivity across customer accounts and generate regular reports.
• Assist in establishing proactive connectivity management and onboarding improvements.
• Support customer onboarding activities and operational readiness for deployments.

Job description

Primary Talent Partners has a new contract opening for a Connectivity Operations Analyst with our power technology client in Columbus, IN. This is a 12-month contract with a potential for extension.

Pay: $28.00 - $30.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description:

We are seeking a contractor to support PSBU Digital Solution business development team by leading the operational monitoring and analysis of fleet connectivity across the global PrevenTech customer base. This role will be responsible for identifying non-communicating telematics devices, investigating connectivity failures, determining root causes, coordinating with internal stakeholders, and providing regular reporting to improve fleet connectivity and customer uptime.

As the number of connected engines continues to grow, this role will help establish a proactive connectivity management process and improve the customer onboarding and operational experience.

Key Responsibilities:

Root Cause Analysis & Troubleshooting Support

• Perform detailed investigations to determine the root cause of communication failures.
• Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
• Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
• Track recurring issues and identify systemic opportunities for improvement.
• Track issue resolution progress and report overall fleet communication health.

Connectivity Monitoring, Analysis & Reporting

• Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
• Analyze connectivity trends using available monitoring tools and reports.
• Validate communication status between telematics devices, cloud infrastructure, and customer networks.
• Prioritize connectivity issues based on customer impact and business priorities.
• Provide executive summaries highlighting major connectivity risks and recurring issues.

Continuous Improvement

• Recommend improvements to connectivity processes and installation practices.
• Support the development of standardized troubleshooting procedures.
• Identify opportunities to automate connectivity monitoring and reporting.
• Contribute customer feedback related to connectivity into product improvement discussions.

Customer Success Operational Support

• Support customer onboarding activities and operational readiness for new customer deployments.
• Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
• Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]

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