Business Analyst - Senior

Primary Talent Partners; Columbus (OH); On-site; USD 79,000 - 92,000; Full time

Job summary

Primary Talent Partners has a new contract opening for a Senior Business Analyst to join a gas and electric company in Columbus, OH on a 12-month contract with potential extensions. The role focuses on delivering omni-channel digital experiences and transforming the customer journey across websites, apps, and chatbots.

The selected candidate will gather requirements, manage project plans, and collaborate with partners to implement the product roadmap, test web deployments, and optimize

Qualifications

• Demonstrated ability to understand and discuss technical concepts and digital operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work with cross-functional teams in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint.
• Digital customer platform experience (managing customer‑facing platforms including websites, chatbots, alerts programs, or mobile applications)

Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all company’s customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements

Skills

Analytical skills

Cross-functional collaboration

Communication skills

Digital platform experience

Technical concepts discussion

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft PowerPoint

Tools

Excel

Word

Visio

PowerPoint

Job description

Primary Talent Partners has a new contract opening for a Business Analyst - Senior to join a gas and electric company in Columbus, OH. This is a 12-month contract to start with the potential for extensions.

Pay

$57.00 - $67.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Principal Duties and Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all company’s customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements

Selection Criteria

Required qualifications:

• Demonstrated ability to understand and discuss technical concepts and digital operations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work with cross-functional teams in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Digital customer platform experience (managing customer‑facing platforms including websites, chatbots, alerts programs, or mobile applications)

Preferred

• A passion for improving customer experiences in digital technology
• Experience managing customer‑facing software solutions
• Project Management experience
• Experience with the utility or energy industry preferred

Proficiency & Competency Level Definitions

Confidence

• Displays strong belief in self and team’s abilities

Strategic Thinking

• Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction

Continuous Improvement

• Challenges the way we’ve always done something to look for a better way and drive standardization across the enterprise

Inspiration

• Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others

Resilience / Grit

• Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively

Decision Making

• Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty

Accountability / Results Focus

• Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency

Communication

• Delivers succinct communications & drives effective meetings

Team Development

• Builds & sustains high‑performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals

Primary Talent Partners is an Equal Opportunity / Affiliated Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]