Connection Specialist I, II or III

ImOn Communications; Sioux City (IA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

401(k) with company match

Paid time off

Tools, uniforms, and vehicle supplied

Employee discounts

Wellness & EAP

Job summary

ImOn Communications in Sioux City, IA is seeking a Connection Specialist I-III to install, operate, inspect, maintain and service all high-speed data and digital phone equipment. You will travel to customers’ premises for installations and repairs, ensuring proper functionality and safety.

Schedule: Monday–Friday 8:00am–5:00pm with an on-call rotation after training. Strong communication and a customer-focused mindset are essential for success in this role.

Qualifications

• Requires strong communication and customer service abilities.
• Positive, professional attitude in challenging situations.
• Technical curiosity and willingness to learn.
• Dependability and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working outdoors and at heights, including ladder work.

Responsibilities

• Set up service for customers, installing, connecting or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results to locate faults.
• Responsible for splicing of drops.
• Read/interpreting splicing documents and installation prints.
• Assist with infrastructure maintenance.
• Participate in the on-call rotation for residential and commercial service.

Skills

Communication skills

Customer service

Positive attitude

Technical curiosity

Dependability

Teamwork

Outdoor work

Education

High school diploma

Job description

Description

Connection Specialist I, II or III

Location: Sioux City, Iowa
Department: Install
Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Connection Specialist you will install, operate, inspect, maintain, and service all ImOn’s high speed data and digital phone equipment. You will also conduct safe and efficient operations and maintenance of various tools and equipment.

Schedule: Monday - Friday 8:00am – 5:00pm; including an on-call rotation schedule once trained.

What You’ll Do

• Setup service for customers, installing, connecting or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Responsible for splicing of drops.
• Reading/interpreting splicing documents and installation prints
• Assisting with infrastructure maintenance
• Participate in the on-call rotation for both residential and commercial service.

What We’re Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team
• Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)

Requirements

Minimum Requirements

For all levels:

• High School degree or equivalent.
• Ability to go into the on-call schedule
• Ability to effectively communication with customers and coworkers.
• Demonstrated creativity and willingness to lead, take charge and offer opinions and direction.
• Ability to meet company training and safety certification standards
• Valid driver’s license and a motor vehicle record that meets company requirements and permits the candidate to operate an ImOn branded vehicle.

Level I:

• No experience required
• Ability to demonstrate a strong work ethic and dependability

Level II:

• At least 2 years of telecommunication installation experience
• Understanding of all types of customer-premises equipment (CPE, Modems, Set Top Boxes, ONTs, routers), and their use
• Has successfully completed a Fiber to the Home (FTTH) install, or similar
• Experience with VoIP installations

Level III

• At least 3 years of telecommunication installation and service experience
• Understanding of voice & data networks
• Experience with installation of SMB Telecom Services
• Basic understanding of power levels
• Ability to execute service calls, as needed.

Why Join Our Team

Career Growth: Structured advancement with company-supported certifications.

Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.

Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.

Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.

Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

ImOn Communications, LLC is an Equal Opportunity Employer