Connected Services Trainer

Msxinternational; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Cutting‑edge technology

Professional development

Job summary

MSX International is seeking a highly motivated Connected Services Field Trainer to deliver targeted training and consultative support to top‑performing Client dealerships. You will empower dealership personnel to sell, activate, and support connected services, including OTP offerings, through engaging sessions and hands‑on coaching.

The ideal candidate has strong communication, training capabilities, and a track record of driving adoption and sales results.

Qualifications

• 3+ years of experience in automotive, training, or consulting, preferably with connected vehicle technology.
• Strong understanding of connected services and their value proposition.
• Proven ability to deliver engaging training sessions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport with dealership personnel.
• Strong analytical and problem‑solving skills.

Responsibilities

• Deliver engaging, effective training sessions for dealership sales, finance, and service teams on connected services, including OTP offerings and security/connectivity packages.
• Conduct regular in‑person and virtual dealership visits to provide ongoing consulting and operational support; analyze dealer performance data to identify gaps and drive activation and OTP sales.
• Coach dealership personnel on best practices for positioning, selling, and supporting connected services; align training with regional goals with Client field representatives.
• Track dealership progress against activation and OTP sales targets; develop dealer-specific action plans and provide updates to the program team.
• Stay current on connected vehicle technologies and the Client's evolving portfolio; contribute to updates and improvements of training content.
• Must love travel – 80% travel required.

Skills

Training delivery

Consulting

Presentation skills

CRM proficiency

Tools

CRM software

Job description

Overview

The Dealer Strategy and Enablement Team is driving the adoption of Connected Services across the Client Dealer Network. The Client has introduced several connected services-such as BlueCruise, Connectivity Package, Security Package, and Mustang Mach‑E Performance Upgrade-designed to enhance the customer experience and maximize the value of connected vehicle capabilities.

This initiative focuses on training and supporting the top 180 dealers nationwide to increase activation of available trials and drive sales of One‑Time Purchase (OTP) options, including BlueCruise, Mustang Mach‑E Performance Upgrade, and the Client Connectivity Package.

We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in the success of this program.

Position Summary

The Connected Services Field Trainer is responsible for delivering targeted training and consultative support to assigned, top‑performing Client dealerships. This role empowers dealership personnel with the knowledge, tools, and skills required to effectively sell, activate, and support connected services, including OTP offerings.

The ideal candidate brings a strong understanding of connected vehicle technology, exceptional communication and training capabilities, and a proven ability to drive measurable adoption and sales results. This role partners closely with dealership teams, Client field representatives, and the broader program team to achieve program objectives.

Key Responsibilities

• Training & Development Deliver engaging, effective training sessions for dealership sales, finance, and service teams on all aspects of the Client's connected services, with emphasis on security and connectivity packages and OTP offerings. Ensure dealership teams are proficient in using the Dealer Enablement Platform, including trial activation and one‑time purchase processes. Adapt training content and delivery to meet individual dealership needs and performance levels.
• Consulting & Support Conduct regular in‑person and virtual dealership visits to provide ongoing consulting, coaching, and operational support. Analyze dealer performance data to identify gaps and recommend strategies to increase activation rates and OTP sales. Coach dealership personnel on best practices for positioning, selling, and supporting connected services. Partner with Client field representatives to align training efforts with regional goals and strategies.
• Performance Management Track dealership progress against activation and OTP sales targets. Develop and execute dealer‑specific action plans to address performance gaps. Provide regular updates and insights to the program team on progress, risks, and wins.
• Communication & Collaboration Maintain strong, proactive communication with dealership leadership and staff, Client field partners, and internal program stakeholders. Participate in program reviews to share updates and contribute to strategic alignment. Share best practices and field insights with fellow trainers to continuously improve program effectiveness.
• Continuous Improvement Gather dealer feedback to identify opportunities to enhance training materials, tools, and processes. Stay current on connected vehicle technologies and the Client's evolving connected services portfolio. Contribute to the ongoing evolution of training content and enablement strategies.
• Must love travel - 80% travel required.

Qualifications

• 3+ years of experience in automotive, training, or consulting, preferably with a focus on connected vehicle technology.
• Strong understanding of connected services and their value proposition.
• Proven ability to deliver engaging and effective training sessions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with dealership personnel.
• Strong analytical and problem‑solving skills.
• Proficient in using CRM and other sales-related software.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with cutting‑edge technology.
• Chance to make a significant impact on client's connected services strategy.
• Professional development and growth opportunities

Salary

A reasonable estimate of the current annual range is $70k to $95k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for e