Congress Registration Manager

BCD Meetings & Events; United States; On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Room to grow

Everyone has a voice

Make your move

We’ve got you covered

Positive culture

Job summary

BCD Meetings & Events is seeking a Congress Registration Manager to oversee attendee registration, housing coordination, confirmations, and client support across multiple congresses. The role emphasizes accuracy, compliance, and strong communication in a fast-paced setting.

Ideal candidates have extensive congress planning experience, a college degree (CMP preferred), and are comfortable working in a regulated environment with cross‑border teams.

Qualifications

• Experience in congress or convention planning.
• Experience in Life Sciences or pharmaceutical programs is preferred.
• Ability to work in a regulated environment with strict documentation and deadlines.
• Strong communication and client-management skills.

Responsibilities

• Manage attendee registration, housing lists, visa letters, and confirmations with accuracy.
• Provide client support across multiple congresses and timelines.
• Maintain clean data, reporting, and communication workflows using Cvent modules.

Skills

Attendee registration

Rooming lists

Visa letter requests

Final confirmations

Customer service

Education

College degree

CMP certification

Tools

Cvent

Job description

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers

About The Role

If you love keeping moving pieces organized and making complex event logistics feel seamless, this could be your kind of role. As a Congress Specialist, Registration, you’ll support Life Sciences congress activity in a fast‑paced, highly regulated environment where accuracy, compliance, and great communication really matter. You’ll be the go‑to for attendee registration, housing coordination, confirmations, and client support across multiple congresses at once. It’s a great fit for someone who’s detail‑obsessed, solution‑oriented, and enjoys working with both data and people.

You’re Good At

• Managing attendee registration, rooming lists, visa letter requests, and final confirmations with accuracy and care
• Working in a structured, compliance‑focused environment where documentation, audit readiness, and deadlines are essential
• Using Cvent attendee, hotel, and reporting modules to maintain clean data, reporting, and communication workflows
• Handling client questions and logistical details with professionalism, responsiveness, and a strong customer‑service mindset
• Juggling multiple congresses at once while staying organized, collaborative, and focused on delivering quality work

You Might Also Have

• 5+ years of congress or convention planning and management experience
• 3+ years of client management experience and 3+ years of attendee management experience
• Experience supporting Life Sciences or pharmaceutical programs in a highly regulated, detail‑oriented setting
• International attendee experience and confidence working across cultures on a global team
• A college degree and/or CMP certification

You Should Know

• This role is virtual and is open to US and Canadian applicants.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Congress Registration Manager is between $52,500 - $65,000 USD. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.