Conflicts Supervisor

Gibson Dunn; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid time off

Parental leave

Life insurance

Flexible Spending Accounts

Performance bonuses

Job summary

Gibson Dunn is seeking a Conflicts Supervisor to lead the conflicts team across our offices in Houston, New York, or Washington DC. You will supervise Coordinators and Analysts, oversee conflict checks, and escalate complex issues to attorneys, ensuring reports and research meet the firm’s standards.

The role demands strong leadership, analytical rigor, and the ability to thrive in a fast-paced environment.

Qualifications

• Ability to manage multiple priorities under tight deadlines.
• Strong written and verbal communication skills.
• Extensive understanding of legal conflicts concepts and related ethical rules.
• Exceptional critical thinking and analytical skills.
• Excellent decision-making skills and demonstrated ability to think on your feet.
• Excellent customer service skills and proficiencies.
• Comfortable working with attorneys and other legal staff.
• Flexibility regarding work hours and schedule.

Responsibilities

• Supervising the day-to-day activities of the Conflicts Coordinators and Conflicts Analysts.
• Providing guidance to the Conflicts team and managing team dynamics.
• Overseeing the conflict check process to ensure timely and accurate reports and research.
• Serving as the primary escalation point for the Conflicts Coordinators and Analysts.
• Reviewing and analyzing conflict reports; escalating complex issues to Attorneys and OGCF as needed.
• Monitoring and maintaining the quality and consistency of conflicts searches and reporting standards.
• Providing clear verbal and written feedback regarding any work quality deficiencies.
• Ensuring internal protocols and procedures are followed.
• Training Conflicts team new hires in processes and Intapp.
• Training assistants in submitting conflicts requests and lifecycle of the new matter intake process.
• Assisting with implementation and improvements of conflicts processes and procedures.
• Identifying and escalating personnel issues to the Manager, Intake/Conflicts.
• Handling administrative duties such as timecards, PTO, holidays, and reviews.

Skills

Multitasking

Communication

Legal conflicts concepts

Critical thinking

Decision making

Customer service

Teamwork with attorneys

Flexibility

Education

Bachelor's degree

JD or paralegal certification

Tools

Intapp

Dunn & Bradstreet

Aderant

Job description

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high‑stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in Houston, New York, or Washington D.C., the Conflicts Supervisor is responsible for supervising the daily operations of the conflicts team and managing personnel. The Supplier works closely with the Conflicts team and other Firm personnel, to support and maintain high levels of efficiency and accuracy. This position is responsible for upholding the standards of quality, consistency, accuracy, thoroughness, and customer service as defined and implemented by the Department.

The Supplier will work one-on-one with the Analysts to monitor performance and progress where needed. The Supplier will work with the Senior Training Specialist to develop and implement individualized training plans as well as Department documentation. The Supplier will respond to questions raised by legal assistants and/or partners.

This role reports to the Manager, Intake/Conflicts.

*Note: Candidates must be able to work within the Central or Eastern Time Zones.

Responsibilities include:

• Supervising the day-to-day activities of the Conflicts Coordinators and Conflicts Analysts.
• Providing guidance to the Conflicts team and managing team dynamics.
• Working directly with the Conflicts Coordinators to oversee the conflict check process, ensuring timely and accurate delivery of reports, research, response time, time-sensitive issues and other challenges.
• Serving as the primary escalation point for the Conflicts Coordinators and Conflicts Analysts.
• Reviewing and analyzing conflict reports; escalating complex issues to Conflicts Attorneys and Office of General Counsel as needed.
• Monitoring and maintaining the quality and consistency of conflicts searches and reporting standards.
• Providing clear verbal and written feedback regarding any work quality deficiencies.
• Ensuring internal protocols and procedures are properly followed.
• Working with the Senior Training Specialist, train Conflicts team new hires in our internal department on processes and procedures; including research, conducting conflicts searches and Intapp.
• Training new assistants in the process of submitting conflicts requests, navigating Intapp and the lifecycle of the new matter intake process.
• Helping with implementation and improving conflicts processes and procedures.
• Identifying and escalating personnel issues to the Manager, Intake/Conflicts.
• Administrative duties such as timecards, PTO, holiday coverage, employee reviews and other duties as assigned.

Qualifications:

• Ability to manage multiple priorities under tight deadlines.
• Strong written and verbal communication skills.
• Extensive understanding of legal conflicts concepts and related ethical rules.
• Exceptional critical thinking and analytical skills.
• Excellent decision-making skills and demonstrated ability to think on your feet.
• Excellent customer service skills and proficiencies.
• Comfortable working with attorneys and other legal staff.
• Comfortable in a high demand, fast paced environment.
• Flexibility regarding work hours and schedule.

Experience:

• Bachelor's degree required; JD or paralegal certification preferred.
• Minimum 6 years of experience in a conflicts role.
• At least 1–2 years of supervisory or team leadership experience.
• Familiarity with legal conflicts databases (e.g., Intapp, Dunn & Bradstreet, Aderant) required.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:

The annual compensation range for this position is $130,000 - $160,000. The salary offered within this range will depend upon qualifications and other operational considerations.

• health care
• retirement benefits
• paid days off, including sick time, and vacation time
• parental leave
• basic life insurance
• Flexible Spending Accounts
• as well as discretionary, performance-based bonuses

#LI-Remote

For technical difficulties with our online application, please contact us at [e-mail]. Our recruiting support team will respond as soon as possible.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [e-mail]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.