Configured Solutions Project Specialist

Philips North America; Cambridge (MA); On-site; USD 95,000 - 153,000; Full time

Job summary

A leading health technology company is seeking a Configured Solutions Project Specialist in Cambridge, MA. This role involves delivering customer service excellence, managing large projects, and translating product catalogs into customer solutions while maintaining an in-depth knowledge of healthcare systems. The ideal candidate will have substantial sales support and technical experience, contributing to meaningful healthcare improvements.

Benefits

Generous PTO

401k with 7% match

HSA with company contribution

Stock purchase plan

Education reimbursement

Qualifications

• 5+ years experience in sales support or technical support.
• Lean Basic certification required within 6 months.
• Knowledge of healthcare field, preference for capital medical equipment experience.

Responsibilities

• Deliver outstanding internal customer service with technical expertise.
• Manage and track large projects, ensuring project scope accuracy.
• Collaborate closely with Account Managers.

Skills

Sales Support

Technical Support

Customer Service

CRM Tools

Conceptualization

Education

Bachelor's Degree

Tools

Salesforce

NetSuite

HubSpot

Job description

Job Title
Configured Solutions Project Specialist

Job Description

Configured Solutions Project Specialist

Your role:

• Delivering outstanding internal customer service by providing technical expertise in a consultative manner.
• Partnering Account Managers to provide them with quotes for customers, utilizing the Apttus tool.
• Translating the Philips Hospital Patient Monitoring catalog of products into solutions, focused on addressing our unique customer clinical workflow challenges.
• Managing and tracking large projects, while collaborating closely with the sales organization to ensure project scope accuracy through Salesforce.
• Maintaining and developing exceptional knowledge of the complex Patient Monitoring Catalog.

You're the right fit if:

• You've acquired 5+ years of experience in sales support, technical support and/or customer service. You are Lean Basic certified (or required to obtain within 6 months of beginning employment). Knowledge of the healthcare field is ideal, preferably in capital medical equipment.
• Your skills include the ability to conceptualize solutions, and you have experience working with CRM tools such as NetSuite, Salesforce or HubSpot.
• You have a bachelor's degree.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
• You're an independent thinker who is persistent, inventive, and resilient, and have the ability to work in an ambiguous environment. A sales background is a plus.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Cambridge, MA is $95,000 to $153,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.