Configured Solutions Project Specialist

Philips Iberica SAU; Cambridge (MA); On-site; USD 95,000 - 153,000; Full time

Job summary

Join a forward-thinking health technology company as a Configured Solutions Project Specialist. In this pivotal role, you'll provide exceptional technical support and collaborate closely with Account Managers to deliver tailored solutions for healthcare clients. Your expertise in CRM tools and sales support will be essential as you manage projects and translate complex product catalogs into effective solutions. This is a unique opportunity to contribute to improving healthcare access while working in a dynamic office environment that values teamwork and innovation. If you thrive in a collaborative setting and are passionate about making a difference, this role is for you.

Benefits

PTO

401k

HSA

Stock Purchase

Education Reimbursement

Qualifications

• 5+ years of experience in sales support, technical support, or customer service.
• Lean Basic certified or will obtain within 6 months.

Responsibilities

• Deliver outstanding internal customer service with technical expertise.
• Manage and track large projects, ensuring project scope accuracy.

Skills

Sales Support

Technical Support

Customer Service

CRM Tools

Lean Certification

Education

Bachelor's Degree

Tools

Salesforce

NetSuite

HubSpot

Apttus

Job description

Job Title

Configured Solutions Project Specialist

Job Description

Configured Solutions Project Specialist

Your role:

• Deliver outstanding internal customer service by providing technical expertise in a consultative manner.
• Partner with Account Managers to provide quotes for customers, utilizing the Apttus tool.
• Translate the Philips Hospital Patient Monitoring catalog of products into solutions, focusing on addressing unique customer clinical workflow challenges.
• Manage and track large projects, collaborating closely with the sales organization to ensure project scope accuracy through Salesforce.
• Maintain and develop exceptional knowledge of the complex Patient Monitoring Catalog.

You're the right fit if:

• You have 5+ years of experience in sales support, technical support, and/or customer service. You are Lean Basic certified (or will obtain within 6 months). Knowledge of healthcare, especially capital medical equipment, is preferred.
• You can conceptualize solutions and have experience working with CRM tools such as NetSuite, Salesforce, or HubSpot.
• You hold a bachelor’s degree.
• You can perform the minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.
• You are an independent thinker—persistent, inventive, resilient—and able to work in an ambiguous environment. A sales background is a plus.

How we work together

We believe we are better together. Office-based team members are expected to work in person at least 3 days a week; onsite roles require full-time presence at company facilities; field roles are typically outside main facilities, at customer or supplier locations.

This is an office role.

About Philips

We are a health technology company dedicated to ensuring everyone has access to quality healthcare. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our history.
• Learn about our purpose.
• Explore our diversity and inclusion efforts.

Philips Transparency Details

The pay range for this position in Cambridge, MA is $95,000 to $153,000. Actual offers depend on experience, skills, location, and business needs. Compensation may include bonuses, commissions, and other incentives. Our benefits include PTO, 401k, HSA, stock purchase, education reimbursement, and more. Details here.

Hiring decisions depend on individual circumstances. Candidates must have US work authorization; sponsorship is not provided. Relocation benefits are not available. Reside within commuting distance to Cambridge, MA. This role remains open for 45 days or until filled. Apply promptly.

Philips is an Equal Opportunity Employer and maintains a drug-free workplace.