Configuration Technician - L3- 2nd shift - NAIC2

World Wide Technology, Inc.; Edwardsville (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k with company matching

Profit sharing

Tuition reimbursement

Paid time off

Job summary

World Wide Technology (WWT) is seeking a Configuration Technician I for the 2nd shift (NAIC2) to perform production-level configurations and testing under direction from Engineering. The role interacts with Supply Chain and cross-trains with multiple teams, reporting to Production Supervisor.

The ideal candidate has an Associate's Degree in IT (preferred) and at least 2 years of related experience, with hands-on routing/switching, wireless, and SAN exposure. CCNA certification is a plus.

Qualifications

• Associates degree in IT preferred.
• 2 years' progressive field experience required.
• Hands-on experience with router/switch, wireless, voice, security, and SAN solutions.

Responsibilities

• Configuration and testing of vendor networking, wireless, telecom and collaboration devices.
• Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice).
• Load OS, licenses, and update firmware per customer requirements.
• Assist in improving work instructions and documentations.
• Perform basic troubleshooting of defective devices and logical issues.

Skills

Diagnostics

Planning & organizing

Technical documentation

Communication

Networking knowledge

Independent work

Team collaboration

Troubleshooting

Reading engineering drawings

Education

Associate's Degree in Information Technology

Tools

Cisco networking

Job description

Configuration Technician - L3- 2nd shift - NAIC2

#26-3288

Eligible Work Locations

Configuration Technician -- 2nd Shift -- NAIC2 -- L3

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world‑class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate‑controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

A Brief Overview

The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross‑functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

• Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
• Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
• Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
• Applies technical knowledge of product to ensure proper functionality and operation
• Assist in the optimization of work instructions and further documentation
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
• Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
• Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
• Use established tools to communicate task status on a continuous basis
• Capture QC records and perform QC checks to validate logical configuration requirements
• Complete physical audit of equipment and accessories
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Provide input for the continual improvement of customer production solutions

Education Qualifications

Associate's Degree Information Technology preferred

Work Experience

A minimum of 2 years' progressive experience in a related field required

Other Work Experience

1-2 years of hands‑on experience with router/switch, wireless, voice, security, and SAN solutions

Travel Requirements

None

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Serves in a 'player coach' role by managing, reviewing and conducting the day‑day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Ability to take instruction and independently execute on the directives.
• Ability to read engineering drawings (network designs documents, rack elevations)
• Knowledge of different testing hardware and software platforms
• Knowledge of a broad range of network infrastructure cable types and best practices.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands, and timelines through analytical and problem‑solving capabilities and the ability to prioritize in a high‑pressure environment.
• Strong written and oral communication skills.
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Is this role an individual contributor or does it have direct reports?

Individual Contributor

Level of Autonomy

Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.

Licenses and Certifications

CCNA - Cisco Certified Network Technician preferred

Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30" to 72": Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally
• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $19.50an hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer

World Wide Technology is an Equal Opportunity Employer

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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