Associate Engineer - Infrastructure & Integrations Support

World Wide Technology, Inc.; United States; Remote; USD 73,000 - 92,000; Full time

Benefits offered by this job

Health & Vision benefits

401(k) Company match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Employee discount program

Job summary

World Wide Technology (WWT) seeks an Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate has hands-on experience with Linux and Windows environments, incident management, scripting, and integration technologies.

This role will contribute to root cause analysis, automation development, and technical documentation while collaborating with cross‑functional teams to ensure reliable operations.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 1–3 years in applications or infrastructure support.
• Hands-on Linux troubleshooting and commands.
• Windows Server administration experience.
• Experience with automation or scripting.
• Experience in enterprise integration environments.
• Strong communication and customer service skills.
• Basic SQL skills.
• Familiarity with ServiceNow incident management.

Responsibilities

• Provide operational support for enterprise infrastructure and applications.
• Troubleshoot incidents in Linux and Windows environments and implement long-term solutions.
• Monitor applications and infrastructure, analyze incidents and recommend improvements.
• Develop, maintain, and enhance automation using shell scripting, Python, Ansible, and AWX.
• Assist with automation initiatives and workflows using AWX, Ansible, and Jenkins.
• Support integration technologies and services, including webMethods and WebLogic.
• Execute SQL queries and assist with database troubleshooting, preferably Oracle.
• Handle incidents and service requests through ServiceNow.
• Assist with CI/CD pipelines and observability tools like GitHub and Grafana.
• Explore AI-assisted tools to improve troubleshooting and automation.
• Maintain technical documentation and knowledge articles.

Skills

Linux

Windows Server

Automation

Scripting

Troubleshooting

Communication

SQL basics

Education

Bachelor's degree in Computer Science, Engineering, Mathematics or related field

Tools

AWX

Ansible

Jenkins

GitHub

Grafana

WebLogic

Job description

Eligible Work Locations

Remote - Nationwide, United States

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

What you will be doing:

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands‑on experience with Linux and Windows environments, application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross‑functional teams to ensure reliable and efficient operations.

Responsibilities

• Provide operational support for enterprise infrastructure, integration applications, and Java‑based applications.
• Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long‑term solutions.
• Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.
• Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.
• Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.
• Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.
• Support integration technologies and services, including webMethods, Globalscape FTP, and WebLogic application environments.
• Execute SQL queries and assist with database‑related troubleshooting, preferably involving Oracle.
• Handle incidents, service requests, and reporting through ServiceNow, following established support processes.
• Assist with CI/CD pipelines, application monitoring, and observability tools such as GitHub and Grafana.
• Explore and apply AI‑assistant tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
• Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.
• Demonstrate strong analytical thinking, creative problem‑solving, accountability, and a customer‑focused approach.

Required Qualifications and Skills (Must Have)

• Bachelor's degree in Computer Science, Engineering, Mathematics or a related technical field.
• At least 1-3 years of Applications or Infrastructure support or relevant technical experience.
• Hands‑on experience supporting Linux environments, including familiarity with Unix/Linux commands and troubleshooting.
• Working knowledge of Windows Server administration and support.
• Experience with automation or scripting using any programming or scripting language.
• Experience in infrastructure support, application support, or enterprise integration environments.
• Strong troubleshooting, analytical, and problem‑solving skills, with the ability to identify recurring issues and drive resolution.
• Strong communication, documentation, collaboration, and customer service skills.
• Basic SQL proficiency and the ability to analyze technical data.
• Familiarity with ServiceNow incident management and reporting.
• Preferred Qualifications and Skills (Good to Have)
• Understanding of containerization technologies and Kubernetes concepts; Kubernetes certification is preferred.
• Exposure to AI‑assistant development or operational tools such as Claude, Google Gemini, or Devin.
• Cloud infrastructure experience, particularly Oracle Cloud Infrastructure (OCI).
• Experience with Ansible, AWX, Jenkins, or other automation and orchestration platforms.
• Scripting or development experience with Python and shell scripting.
• Knowledge of Oracle Database administration, PL/SQL, or other relational databases such as Microsoft SQL Server or DB2.
• Experience supporting Java‑based applications and integration services.
• Exposure to WebLogic administration and application server troubleshooting.
• Familiarity with integration technologies such as webMethods and Globalscape FTP.
• Knowledge of CI/CD pipelines, GitHub, Grafana, and application monitoring tools.
• Understanding of networking concepts and experience with Cisco networking devices and software.
• Experience supporting enterprise ERP environments.
• Kubernetes‑related certifications or other relevant infrastructure and automation certifications.
• Analytical thinking and structured troubleshooting.
• Root cause analysis and long‑term problem resolution.
• Willingness to learn new technologies and adopt AI‑assistant tools.
• Ability to automate repetitive operational tasks and improve team efficiency.
• Clear technical documentation and knowledge sharing.
• Effective communication, teamwork, and a positive customer service mindset.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $73,200 to $91,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination.