Configuration Support Analyst – Support Services

Archer; Orlando (FL); On-site; USD 28,000 - 55,000; Full time

Job summary

Archer, collaborating with Oracle, seeks a Configuration Support Analyst to join the Support Services team. The role configures service requests, supports application maintenance, gathers requirements, and validates changes across supported applications.

U.S. citizenship is required due to client contracts and the position must be performed on U.S. soil. Candidates must be based in Orlando, FL or other listed U.S. locations and be eligible to obtain a government security clearance.

Qualifications

• 2–4 years of client-facing or customer support experience.
• 2 years supporting software applications.
• Associate’s degree, bachelor’s degree, or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability.

Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects, for ongoing support activities post-implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

Skills

Client-facing experience

Customer support experience

Software applications support

Analytical thinking

Education

Associate’s degree

Bachelor’s degree

Technical training

Tools

Cerner

Oracle Health

CCL

SQL

Job description

Archer is collaborating with Oracle to connect them with exceptional professionals for this role.

About The Team

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Description

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Must be based in one of the following locations

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Position Summary

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

Duties And Responsibilities

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels
• Conduct scope assessment, gather requirements, and configure application solutions
• Execute change management procedures and validate configuration accuracy through workflow testing
• Troubleshoot software defects, for ongoing support activities post-implementation
• Deliver consultation on best practices and configuration standards across solutions
• Collaborate with internal stakeholders and participate in structured service delivery processes

Minimum Qualifications

• Two to four (2–4) years of client-facing or customer support experience
• Two (2) years supporting software applications
• Associate’s degree, bachelor’s degree, or relevant technical training preferred
• Demonstrated prioritization, analytical thinking, and complex problem-solving ability

Preferred Qualifications

• Clinical or healthcare information technology experience, including Cerner or Oracle Health
• Experience with CCL, SQL, or related query languages

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $20.58 to $40.24 per hour; from: $42,800 to $83,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1