Configuration Manager

LE0099 Focus Operating, LLC; Clayton (MO); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Annual cash bonus

Premium health coverage (Medical, Rx,/

401(k)

Job summary

Focus Financial Partners seeks a Configuration Manager to own the enterprise CMDB capability and governance, partnering across Infrastructure, Security, Enterprise Architecture, Service Desk, and application teams to mature ServiceNow CMDB, Discovery, and Service Mapping aligned to the roadmap.

The role leads data standards, controls, and audit readiness, ensuring trustworthy configuration and service data while embedding data practices across IT processes and service offerings.

Qualifications

• 7+ years in CMDB/ITSM/infrastructure operations.
• Experience improving CMDB in complex enterprise.
• Hands-on ServiceNow CMDB, lifecycle, and data governance.
• Knowledge of CSDM and related data models.
• Bachelor's degree or equivalent experience.

Responsibilities

• Define and run enterprise CM operating model, governance, data standards, controls, and evidence.
• Own CMDB class strategy, lifecycle states, ownership standards, and relationship models.
• Govern identification and reconciliation rules, source precedence, and data quality.
• Set measurable CMDB health targets for completeness, correctness, compliance, freshness, and duplicates.
• Govern Discovery, Service Mapping, cloud, endpoint, and approved data sources for CMDB.
• Lead practical modeling of applications, services, and CIs with CSDM alignment.
• Embed CMDB data into incidents, changes, requests, problems, and other processes.
• Maintain procedures, certification evidence, and audit reporting.
• Serve as business/operational owner for ServiceNow CMDB capabilities and lead testing.
• Facilitate governance forums and manage partnerships with vendors and data-source owners.

Skills

Configuration management

CMDB management

IT service management

ServiceNow CMDB

Discovery

CSDM

Education

Bachelor's degree in IT/business/operations

Tools

ServiceNow

Job description

Job Description Summary:

The Configuration Manager is the hands‑on owner of the enterprise Configuration Management capability and the quality of the Configuration Management Database (CMDB). This role establishes the operating model, governance, data standards, controls, and day‑to‑day practices required to maintain trustworthy configuration and service data. The manager partners across Infrastructure, Security, Enterprise Architecture, Service Desk, application teams, service owners, and the ServiceNow platform team to improve CMDB health, ownership, relationship quality, service impact visibility, and audit readiness. The role leads the practical maturation of ServiceNow CMDB, Discovery, Service Mapping, and CSDM‑aligned data practices according to the approved roadmap.

Primary Responsibilities

• Define and run the enterprise configuration management operating model, including policy, scope, roles, governance forums, controls, evidence, and accountable ownership.
• Own CMDB class strategy, lifecycle states, ownership standards, relationship models, certification requirements, and CSDM alignment.
• Govern identification and reconciliation rules, source precedence, authorized data sources, exception handling, and duplicate remediation.
• Set measurable CMDB Health targets for completeness, correctness, compliance, freshness, duplicates, stale records, orphaned relationships, and required ownership fields.
• Govern Discovery, Service Mapping, cloud, endpoint, identity, and approved import sources that populate the CMDB.
• Lead practical modeling of business applications, application or service instances, technology services and offerings, business services and offerings, and supporting CIs.
• Embed configuration data and controls into Incident, Change, Request, Problem, Vulnerability Response, onboarding, projects, acquisitions, and decommissioning.
• Maintain procedures, certification evidence, exception registers, data‑source approvals, and audit reporting.
• Serve as the business and operational owner for ServiceNow CMDB capabilities, validating scalable designs and leading acceptance testing.
• Facilitate governance forums and manage implementation partners, managed service providers, discovery owners, data‑source owners, and service owners.
• Maintain a foundation‑first CMDB roadmap and create SOPs, runbooks, data dictionaries, role definitions, training, and knowledge.

Success Measures

• Improved completeness, correctness, compliance, and freshness of in‑scope configuration data.
• Reduction in duplicate, stale, incomplete, and unauthorized CI records.
• Clear ownership and lifecycle accountability for in‑scope CIs and services.
• Improved relationship quality and service‑impact visibility for operational and change decisions.
• Documented controls, certification evidence, and repeatable governance with accountable owners.

Basic Qualifications

• 7+ years of experience in configuration management, CMDB, IT service management, infrastructure operations, enterprise systems, or related discipline.
• Demonstrated experience establishing or improving CMDB and configuration management practices in a complex enterprise environment.
• Hands‑on knowledge of ServiceNow CMDB, including classes, CI lifecycle, relationships, identification and reconciliation, certification, CMDB Health, imports, integrations, and source governance.
• Working knowledge of CSDM and the relationships among business applications, service instances, technology services and offerings, business services and offerings, and supporting CIs.
• Experience with Discovery, Service Mapping, cloud or endpoint data sources, and resolving conflicts across authoritative systems.
• Ability to define policy, process, controls, RACI, standards, KPIs, dashboards, governance gates, and remediation plans.
• Strong analytical, facilitation, documentation, executive communication, and vendor‑management skills.
• Bachelor's degree in information technology, business, operations, or a related field, or equivalent experience.

Preferred

• ServiceNow Certified System Administrator (CSA).
• ITIL 4 Foundation or higher.
• Experience in financial services, regulated environments, mergers and acquisitions, or distributed operating models.
• ServiceNow Certified Implementation Specialist in Data Foundations.
• ServiceNow Certified Implementation Specialist in Discovery or Service Mapping.
• ServiceNow CMDB or CSDM training and practical implementation experience.
• Experience with IntegrationHub, cloud discovery, endpoint integrations, and enterprise architecture data.

Pay Range

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $120,000-$135,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package.

Benefits

• Annual cash bonus.
• Medical, dental, vision, life insurance, and 401(k).

Working Relationships

• Infrastructure and Operations, Service Desk, Security, Enterprise Architecture, application and service owners, project and acquisition teams, technology vendors, data‑source owners, and ServiceNow platform leadership.

Role Expectations

This role is expected to be a practical working manager who can establish governance, analyze CMDB data, resolve ownership and relationship gaps, lead working sessions, document standards, and drive remediation. The role should favor scalable, auditable configuration practices over one‑off customization. Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more, visit www.focusfinancialpartners.com or follow the company on LinkedIn.

EEO Statement

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Legal Disclosures for US Applicants

For California Applicants: Information on your California privacy rights can be found here

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.

Brand & Culture

People matter here, not just as a catchphrase, but as a belief. And we're building a firm that takes its work seriously and holds itself to a high standard, but also one that never forgets that the work is done by people. Your experience, your judgment, and your perspective, they matter here. We’re growing and growth brings opportunity for learning, for advancement, and for building something lasting. We’d love to stay connected. Follow us on LinkedIn for the latest company news, career opportunities, and a closer look at what it’s like to be part of our team. Don't see the opportunity for you? Join the prospect pool to stay connected and hear about future opportunities that may be a fit.

Focus, a business division of Focus Financial Partners, brings together businesses across Wealth, Business Management, Family Office, and International. Collectively, these firms—spanning the U.S., Canada, and Australia—deliver a broad spectrum of financial advice solutions to individuals, families, and institutions. Our vision is clear: to be the leading fiduciary advice company in the world. For clients, that means an experience built around their needs. For advisors, it means access to the resources, tools, and capabilities typically available only at the largest global institutions. We believe talent is the key to realizing this vision. That’s why we invest in our people, support their growth, and create meaningful opportunities for development at every stage of their careers.