Configuration Change Coordination Team Lead

CACI; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is in search of a Configuration Change Coordination Team Lead to spearhead a talented team focused on managing critical IT changes for a government agency. This role involves ensuring the integrity and stability of wide-area networks, implementing structured change management processes, and collaborating with various stakeholders to facilitate effective communication. The ideal candidate will thrive in high-pressure environments, possess strong leadership skills, and have a proven track record in Change Configuration Management. Join this innovative firm to make a significant impact on essential IT operations while supporting national security initiatives.

Qualifications

• 10+ years in a related field with strong experience in Change Configuration Management.
• Ability to obtain DoD Security Clearance and DHS Entry On Duty.

Responsibilities

• Manage change coordination activities and ensure compliance with DHS IT governance.
• Facilitate communication between DHS Headquarters and components regarding change requests.

Skills

Change Configuration Management

IT Service Management (ITSM)

Excellent verbal and written communication skills

People management

Interpersonal skills

Project management

Problem solving

Organizational skills

Education

Bachelor's degree

Master's degree

High School Diploma/GED

Tools

ServiceNow

SharePoint

Job description

Configuration Change Coordination Team Lead

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking an experienced Configuration Change Coordination Team Lead to lead a team of Change Management Coordinators who support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will be a seasoned professional adept at orchestrating complex IT changes, leading teams, and navigating high-pressure environments while excelling in stakeholder communication.

Responsibilities:

The Configuration Change Coordination Team Lead will directly manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, provide management and oversight of all Change Coordination Team activities and serve as the primary representative to the federal government Technical Lead/Project Manager. The Team Lead will ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability.

Responsibilities include but are not limited to:

• Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
• Carry out all requests involving enterprise networking components
• Facilitate routine meetings between appropriate stakeholders
• Collaborate with respective engineering team members as required
• Collaborate with the lower tiered teams as required
• Schedule on call support through team member rotations
• Resolve issues that require attention of senior leadership
• Forecast any technological changes that may arise for the respective component
• Establish appropriate change configuration management duration and hold participants accountable to designated change windows
• Research, compose, coordinate, and present change configuration management support utilizing established processes
• Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required
• Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
• Participate in program management reviews, technical oversight meetings and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation.
• Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes.

Qualifications:

Required:

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• Bachelor’s degree and 10+ years’ experience in a related field (Equivalencies include High School Diploma/GED + 16 Years’, or Associate degree + 14 Years’, or a Master’s degree +5 Years’ experience)
• 5+ years of experience in Change Configuration Management or IT Service Management (ITSM)
• Familiarity with ITIL Change Management Framework
• Excellent verbal and written communication skills
• Experience in people management and team leadership
• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives.
• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations.
• Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving
• Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments
• Understands the “why" behind the customer needs and can clearly articulate it to others
• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

Desired:

• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Basic understanding of various virtualization technology principles and cloud computing
• ITIL V4 certification
• Demonstrated experience with DHS or its components
• Demonstrated experience with DHS or federal IT policies
• Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)
• Enterprise Management Tools experience
• Familiarity with SharePoint
• Ability to work with minimal supervision