Configuration Analyst

ICF; Great Falls Crossing (VA); Remote; USD 67,000 - 114,000; Full time

Job summary

ICF is looking for a Configuration Analyst to join its innovative Utility Programs and Services group. This role involves supporting the software development cycle, enhancing energy efficiency projects, and contributing to quality product delivery. Candidates should have excellent communication skills and a background in IT, ideally with experience in project management tools. This remote role allows for dynamic teamwork in a forward-thinking environment.

Qualifications

• 2+ years of experience developing standard documentation, including requirement and design specifications.
• 1+ years of experience with issue tracking and project management tools.
• Ability to write basic HTML code is required.

Responsibilities

• Support all aspects of the software development cycle including requirements, design, testing, and delivery.
• Communicate regularly and effectively with team members regarding task status.
• Develop an understanding of client processes and identify tech improvements.

Skills

Communication

Attention to Detail

Customer Service Focus

Time Management

Education

Bachelor's degree in Computer Science, IT, or related subjects

Tools

JIRA

SharePoint

Smartsheet

MS Office

Job description

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Location: Nationwide Remote (Remote – U.S. Based)

Are you ready to make a difference?

ICF is seeking a Configuration Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group.The Configuration Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

Description

Configuration Analyst

Utility Programs and Services

Location: Nationwide Remote (Remote – U.S. Based)

Are you ready to make a difference?

ICF is seeking a Configuration Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group.The Configuration Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.

What You Will Be Doing

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including leading status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF’s IT systems and support a team of senior technologists to deliver solutions for clients
• Be the first point of contact for users experiencing issues or requesting updates, provide one-on-one technical assistance and/or delegate tasks to the appropriate contact as necessary
  
  

What We Need You To Have (minimum Qualifications)

• Bachelor's degree in (Computer Science, IT, Qualitative/Quantitative, or related subjects)(Candidates can substitute one year of experience for one year of education)
• 2+ years of experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and configuration
• 1+ years of experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet
• Ability to write basic HTML code
• Experience in MS Office products, such as Excel, Visio, Teams and PowerPoint
  
  

What We Would Like You To Have

• Experience with configuring and testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced
• Strong customer service focus, project planning, attention to detail and organizational skills
• Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Experience with content management systems, including user roles, configuration, and content editing
• Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
  
  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,020.00 - $113,934.00

Nationwide Remote Office (US99)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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