Conference Services Manager - Maryland
Live! Casino & Hotel Maryland
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Live! Casino & Hotel Maryland in Hanover, MD is seeking an experienced events coordinator to support Sales & Operations by leading event and group servicing management for conferences, banquets, and meetings.
You will handle food and beverage requirements, AV needs, room allocations, and guest services to ensure exceptional customer satisfaction. The role requires strong organization, teamwork with banquet and catering teams, and upselling opportunities for additional services.
Qualifications
- Education: High School graduate or equivalent.
- Experience: Minimum 2 years event management, food industry or hotel experience preferred.
- Must obtain and maintain the Maryland Lottery and Gaming Control Agency license.
Responsibilities
- Ensure all functions have secured sufficient payment based on standard method of payment SOP.
- Send all after event receipts and final billing to clients.
- Serve as sole contact for assigned definite groups.
- Call for all final headcounts and upselling opportunities.
- Optimize room rental charges and upsell food, beverage, AV, and hotel services.
- Monitor group room blocks and generate detailed resumes for operating departments.
- Conduct hotel site inspections and client presentations as needed.
- Re-book repeat business and prepare resumes for groups prior to arrival.
Skills
Education
Tools
Job description
Assist Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor.
USD $51,273.00/Yr.
USD $70,721.00/Yr.
Assist Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor.
- Ensure all functions have secured sufficient payment based on standard method of payment SOP
- Send all after event receipts and final billing to clients.
- Serve as sole contact for assigned definite groups
- Call for all final headcounts and upselling opportunities.
- Optimize room rental charges and effectively upsell food and beverage, audio visual, and hotel services
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Conduct hotel site inspections and client presentations as needed
- Consistently participate in the re-booking of repeat business
- Prepare resumes for groups prior to group arrival and review all details in BEO Meeting
- Adhere to selling policies as set forth by leadership
- Participate in all meetings as directed by leadership
- Provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
- Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders
- Ability to work with outside vendors to ensure client satisfaction for all events/groups
- Remain available to hotel managers while on property
- Outgoing personality
- Maintains a professional image at all times through appearance and dress
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Clear, concise written and verbal communication skills
- Ability to navigate complicated computer systems & strong knowledge of Microsoft office. Delphi experience preferred.
- Ability to work effectively under time constraints and deadlines
- Must have flexible work hours that may include evenings, weekends, and holidays
- Approachability and Customer Focus
- Interpersonal Savvy
- Problem Solving
- Functional/Technical Skills
- Education: High School graduate or equivalent.
- Experience: Minimum 2 years event management, food industry or hotel experience preferred
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Ability to frequently talk, hear, walk and sit.
- Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
- Ability to regularly lift and/or move up to 20 pounds and infrequently lift and/or move up to 20 pounds
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
