Conference Services Manager

Estancia La Jolla; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Matching 401k (After 1 year)

On-Demand Pay

PTO

Complimentary Parking

Meals

Job summary

Estancia La Jolla Hotel & Spa seeks a Conference Services Manager to create memorable experiences for guests and act as the liaison between clients and the hotel. You will plan, supervise, and coordinate events, distributing orders and diagrams, while working with clients, planners, and vendors to ensure exceptional service.

The role reports to the Director of Conference Services and requires strong organization, time management, and conflict-resolution skills in a luxury environment with

Qualifications

• Refined verbal and written communication skills; attention to detail.

Responsibilities

• Distribute detailed event orders, group resumes, and diagrams.
• Oversee onsite event coordination and planning meetings with clients.
• Approve final group billing arrangements.
• Provide exceptional service for clients, planners, and vendors.
• Support hotel operations team with elevated event experiences.

Skills

Organization

Time management

Attention to detail

Conflict resolution

Guest service

Tools

Delphi

Job description

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

As a Conference Services Manager you will have the opportunity to create memorable experiences for guests at Estancia La Jolla Hotel & Spa. This is a highly visible role that acts as the liaison between clients and the hotel to provide detailed planning and supervision of assigned groups and events. This role will provide exceptional service for clients, planners, and vendors to help support the greater hotel operations team in providing elevated event experiences. The Conference Services Manager distributes detailed event orders, group resumes, and diagrams, oversees event planning meetings with clients, manages onsite event coordination, and approves final group billing arrangements. This position reports to the Director of Conference Services.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating exceptional event experiences and managing conflict with problem solving to service successful events. The role of Conference Services Manager requires skills such as organization, efficient time management, attention to detail, a positive attitude, flexibility, and a genuine desire to take care Of Others.

OUR CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!

THE OFFER:

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.

Requirements

Refined verbal and written communication skills, with precise attention to detail

At least 2 years experience in event coordination, corporate group or social event planning required

Menu and Wine knowledge preferred

Delphi experience preferred

Strong time management skills and organization required

Proven demonstration of conflict resolution, with grace under pressure to provide resolution

Experience in luxury environment, with priority of guest satisfaction in a fast-paced and high volume environment

Ability to sit/stand for long periods of time.

Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs.

Performs other duties and attends operational meetings, as assigned, to meet business needs

The ideal candidate will have:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal-opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.