Conference Services and Commons Desk Operations Scheduler

The Pennsylvania State University; State College (Centre County); On-site; USD 16,531 - 22,041; Full time

Job summary

The Pennsylvania State University is seeking a Scheduler to support the student workforce and the Commons Desk Operations team. The role focuses on clear communication, compliant scheduling, and timely updates to leadership.

Responsibilities include coordinating shifts for student staff, handling attendance inquiries, and escalating complex scheduling issues to the CDO Management Team. Weekend availability is required to cover operational needs.

Qualifications

• Ability to communicate professionally; both written and verbal.
• Must have at least one year remaining of their degree program.
• Strong organizational skills.
• Must be punctual, get along well with people, be willing to work with diverse individuals.

Responsibilities

• Communicate organizational practices to new hires during scheduling.
• Schedule student staff based on needs and availability.
• Answer attendance inquiries and input student documentation into scheduling system.
• Allocate points when proper call-off procedures are violated.
• Meet with Commons Desk Operations (CDO) Management team and provide updates.
• Direct second-tier scheduling challenges to CDO Management Team when necessary.

Skills

Professional communication

Organizational skills

Punctuality

Diversity-friendly

Education

Enrolled student

Tools

Web-based scheduling

Job description

Job Overview

Schedulers play a vital role in the communication between the student workforce and the management team. Success in this position requires the candidate to uphold strong ethical and moral values, as they can impact the work experience for hundreds of employees across the operation.

Hours

Hours: Weekly hours are based on operational needs: 24 hours/week, shift days/times flexible but must include hours on a weekend day

Responsibilities and Duties

Responsibilities and duties: Communicate organizational practices to new hires during the scheduling session. Schedule student staff according to both the operational needs and the employee's availability. Answer attendance inquiries from students and input student documentation into the scheduling system. Allocate points when necessary when proper call-off procedures are violated. Meet with Commons Desk Operations (CDO) Management team members and provide updates about the student workforce. Direct second-tier scheduling challenges to CDO Management Team when necessary.

Qualifications

Qualifications: Ability to communicate professionally; both written and verbal. Must have at least one year remaining of their degree program. Strong organizational skills. Must be punctual, get along well with people, be willing to work with diverse individuals.

Preferred Qualifications

Preferred Qualifications: Experience working as a Common Desk Clerk or Student Manager and experience editing and maintaining a web-based scheduling system. Related Majors: Hospitality Management; Labor and Employment Relations (LER); Business Management; Psychology and many others.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Is the Law

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.