Conference Service Attendant - on-call

BENCHMARK; Crotonville (NY); On-site; USD 30,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Conference Services Attendant to help direct setup and teardown of conference rooms for events. You will ensure equipment is arranged per order and assist with break-down after functions, aiming to deliver a memorable guest experience.

The role requires strong attention to detail, excellent communication, and the ability to work in a fast-paced environment while collaborating with culinary and stewarding teams. Evening/weekend shifts are possible.

Qualifications

• Must be highly detail oriented and able to follow instructions precisely.
• Excellent communication skills with guests and colleagues.
• Comfortable working in a fast-paced environment and teamwork oriented.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Assemble and arrange conference equipment in rooms per event orders and standards.
• Daily cleaning of classrooms and team rooms, removing trash and restocking supplies.
• Refresh meeting rooms during meal and coffee breaks.
• Complete special projects as directed by management.
• Move convention materials from docks to spaces and assist with setup.
• Bus tables and re-set them as required.
• Resolve guest issues to create a positive experience.
• Coordinate with culinary and stewarding staff to maintain smooth operations.
• Maintain awareness of all functions and meetings happening at the property.

Skills

Attention to detail

Communication skills

Teamwork

Fast-paced environment

Flexible schedule

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Windrose on Hudson - a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.

• 248 well appointed guestrooms
• Over 70K square feet of state of the art meeting & event space
• Three food & beverage outlets
• 62+ acres of trails, expansive fitness center, basketball, team‑building, volleyball and your imagination

What you will have an opportunity to do

We are looking for a highly motivated Conference Services Attendant to join our team! This individual will help to direct the set up and preparation of conference rooms for event functions, as well as clear and tear down the rooms at the end of the function. If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your role

• Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.
• Daily thorough cleaning of classrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.
• Refreshes meeting rooms during meal and coffee breaks.
• Completes special projects as directed by department management.
• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites.
• Bus tables and re‑set them as needed.
• Resolve guests’ issues and create an amazing experience.
• Communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.

What are we looking for?

• Accurately follow instructions, both verbally and written.
• Must be highly detailed orientated.
• Comfortable working in a fast‑paced environment.
• Excellent communication skills.
• Enjoys working in a teamwork environment.
• Flexible schedule that may include evenings, weekends, and holidays.
• Must be comfortable with being on their feet throughout the shift, with intermittent periods of walking and stair climbing.
• Comfortable with being able to frequently lift and carry up to 25 lbs. at shoulder height and frequently lifting and carrying up to 50 lbs.
• Able to bend, squat, push and pull frequently.

Compensation

$22.00 - $23.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.