Conference Registration and Systems Specialist

Howard Hughes Medical Institute (HHMI); Chevy Chase (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading biomedical research organization seeks a Conference Registration and Systems Specialist to manage the full lifecycle of conference registration platforms while ensuring a high-quality user experience. This role is perfect for a detail-oriented, service-minded individual with a hospitality background, who can collaborate effectively across teams to enhance the conference experience. The ideal candidate will possess experience in project management tools and registration systems, along with strong technical skills in relevant software.

Qualifications

• Minimum 5 years of hospitality-related or customer service experience.
• Experience with conference registration systems and platforms.
• Familiar with data privacy and compliance requirements.

Responsibilities

• Own the full lifecycle of conference registration platforms.
• Collaborate with event organizers to ensure a high-quality user experience.
• Maintain critical campus-facing content and support system enhancements.

Skills

Detail-oriented

Service-minded

User experience understanding

Project management tools proficiency

Hospitality-related experience

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

JIRA

Adobe Photoshop/Illustrator

InDesign

HTML/CSS basics

Job description

**Role Overview:** in shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners. The Conference Registration and Systems Specialist play a central roleThis role is ideal for someone who enjoys combining technology, hospitality, and service excellence. You will help create digital experiences that are intuitive, polished, and operationally effective, while also supporting broader Campus Operations systems and content that strengthen how HHMI welcomes and engages its communities. This position reports to the Campus Operations Systems Experience Product Manager and is based at HHMI’s headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in-office days per week but will need to stay flexible to support operations.**Why This Role Matters:** Behind every successful HHMI conference or campus experience is a digital infrastructure that helps people feel informed, supported, and connected from the start. This role helps ensure that registration systems, hospitality content, and operational tools work together to create that experience. By building thoughtful registration journeys, maintaining critical campus-facing content, and supporting system enhancements across Campus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, and guests.**Who Thrives in This Role:** This role is well-suited for someone who enjoys being the person who brings structure, clarity, and polish to systems that others rely on. You are both detail-oriented and service-minded. You care about the user experience, but you also understand the operational steps behind it. You may thrive in this role if you: **What This Role Will Do:**Conference Registration & Website Management: Own the full lifecycle of conference registration platforms, from design and build through post-event reporting. Collaborate with event organizers, event leads, and technical teams to ensure registration sites meet HHMI requirements and provide a high-quality user experience.Professional Development and Other Duties: Perform other related duties as assigned. Bachelor’s degree or equivalent experience. Minimum 5 years of hospitality-related or customer service experience. Experience with Certain, Delphi, Salesforce, JIRA, or Mews is a plus. Experience with sales and catering databases a plus. Familiarity with data privacy and compliance requirements. The ability to interact with people at all levels within and outside the Institute. Proficiency in Microsoft Office 365 and project management tools (e.g., Jira, Trello, MS Planner). and web skills: Adobe Photoshop/Illustrator, InDesign, HTML/CSS basics. Working knowledge of publishing software such as Quark, InDesign, or equivalent, along with web-media experience in HTML, Dreamweaver, and Flash is strongly recommended. The ability to maintain a flexible schedule to accommodate the varying needs of conference center operations. **Application Instructions:** To apply, please submit a resume and a brief, one-page cover letter expressing why you are interested in the role and stating how your qualifications and experience will support HHMI in its mission. **Physical Requirements:** Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act. #LI-RK1 Howard Hughes Medical Institute (HHMI) is an independent, ever-evolving philanthropy that supports basic biomedical scientists and educators with the potential for transformative impact. We make long-term investments in people, not just projects, because we believe in the power of individuals to make breakthroughs over time. **Why HHMI**To move science forward we need a diverse collection of talents, expertise, and backgrounds in scientific research and science education, as well as communications, finance, human resources, information technology, investments, law, and operations.At HHMI, we encourage collaborative and results-driven working styles and offer an adaptable environment where employees can do their best work.What makes us strong is the diversity of our perspectives. page.