Conference Registration and Systems Specialist

The Chronicle Of Higher Education, Inc.; Bethesda (MD); Hybrid; USD 73,112 - 118,808; Full time

Benefits offered by this job

Comprehensive healthcare

Generous retirement contributions

Paid leave

Professional development programs

Job summary

The Chronicle Of Higher Education, Inc. is looking for a Conference Registration and Systems Specialist in Bethesda, Maryland. This role is critical for designing and managing conference registration platforms, ensuring a seamless experience for guests and stakeholders. You will work flexibly in a hybrid model, reporting to the Campus Operations Systems Experience Product Manager.

This position requires a strong background in hospitality and customer service, along with proficiency in relevant technologies such as Salesforce and JIRA. Additional perks include a competitive rewards package and opportunities for professional development.

Qualifications

• Minimum 5 years of hospitality-related experience.
• Minimum of 3 years in hospitality technology or digital engagement platforms.
• Experience with registration systems is a plus.

Responsibilities

• Manage full lifecycle of conference registration platforms.
• Ensure user-friendly registration experiences.
• Support product launches and enhance system performance.

Skills

Hospitality-related experience

Customer service experience

Project management

Graphic design skills

Bilingual fluency (English/Spanish)

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

JIRA

Adobe Photoshop

HTML/CSS

Job description

Primary Work Address: 4000 Jones Bridge Road, Chevy Chase, MD,20815

Current HHMI Employees, click here to apply via yourWorkday account.

HHMI is focused on supporting and moving science forward in avariety of different ways ranging from conducting basic biomedicalresearch, empowering educators, inspiring students, developing thenext generation of scientists – even stretching into film and mediaproduction. Our Headquarters is in the greater Washington, DC metroarea and is home to over 300 employees with expertise ininvestments, communications, digital production, biomedicalsciences, and everything in between. The work housed here supportsand augments the groundbreaking research conducted in HHMI labsacross the nation. As HHMI scientists continue to push boundariesin laboratories and classrooms, you can be sure that yourcontributions while working here are making a difference.

Role Overview

The Conference Registration and Systems Specialist play a centralrole in shaping the digital experience behind HHMI conferences andcampus operations. This person will lead the design, build, andongoing management of conference registration websites and relatedsystems that support a seamless, high-quality experience forguests, staff, and partners. This role is ideal for someone who enjoys combining technology,hospitality, and service excellence. You will help create digitalexperiences that are intuitive, polished, and operationallyeffective, while also supporting broader Campus Operations systemsand content that strengthen how HHMI welcomes and engages itscommunities. This position reports to the Campus Operations Systems ExperienceProduct Manager and is based at HHMI’s headquarters in Chevy Chase,Maryland. The role follows a hybrid schedule with three in-officedays per week but will need to stay flexible to support operations.

Why This Role Matters

Behind every successful HHMI conference or campus experience is adigital infrastructure that helps people feel informed, supported,and connected from the start. This role helps ensure thatregistration systems, hospitality content, and operational toolswork together to create that experience. By building thoughtful registration journeys, maintaining criticalcampus-facing content, and supporting system enhancements acrossCampus Operations, this role directly contributes to how HHMI delivers excellence to scientists, educators, partners, andguests.

Who Thrives in This Role

• Enjoy owning projects from concept through execution andfollow-through.
• Can balance technical systems work with hospitality and clientservice.
• Like collaborating across teams and translating needs intopractical solutions.
• Notice friction points and proactively improve processes,tools, and communications.
• Take pride in creating experiences that feel seamless to theend user.
• Are comfortable managing multiple priorities in an environmentwhere conference and campus needs can shift quickly.

What HHMI Provides

• Mission-Focused Work: Build and enhance digitalplatforms that support HHMI conferences and campus experiences,directly shaping how scientists, educators, and partners engagewith our mission.
• Collaborative Environment: Work closely with colleaguesacross Campus Operations to build systems that support conferencesand events across HHMI, helping to create seamless digitalexperiences that enhance the engagement of thousands of guests eachyear.
• Competitive Total Rewards Package: Comprehensivehealthcare, generous retirement contributions, paid leave, andadditional programs that support well-being and professionaldevelopment.

What This Role Will Do

Conference Registration & Website Management

• Own the full lifecycle of conference registration platforms, from design and build through post‑event reporting.
• Partner with event leads to ensure user‑friendly, brand‑aligned registration experiences.
• Develop and maintain training resources for event stakeholders.
• Design, build, and manage online conference and event registration platforms throughout their full lifecycle, from concept to post‑event maintenance and post‑event analysis.
• Collaborate with event organizers, event leads, and technical teams to ensure registration sites meet HHMI requirements and provide a high‑quality user experience.
• Provide training, documentation, and ongoing support to HHMI staff on the effective use of registration tools.

Campus Operations Systems & Product Support

• Partner with COSEPM to enhance system performance, governance, and integrations.
• Support product launches, user communications, and adoption strategies.
• Analyze system and event data to drive improvements.
• Coordinate with external vendors supporting virtual and on‑site systems.

Professional Development and Other Duties

• Provide graphic design support for conference materials and digital communications that support Campus Services.
• Coordinate day‑to‑day work of external systems support professionals assisting with virtual conferences, ensuring quality and alignment with HHMI standards.
• Stay current on hospitality and Campus Operations technology trends and pursue ongoing professional development.
• Perform other related duties as assigned.

What You Bring

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of hospitality‑related or customer service experience.
• Minimum of 3 years in hospitality technology, registration systems, or digital engagement platforms.
• Experience with Certain, Delphi, Salesforce, JIRA, or Mews is a plus.
• Experience with sales and catering databases a plus.
• Familiarity with data privacy and compliance requirements.
• The ability to interact with people at all levels within and outside the Institute.
• Proficiency in Microsoft Office 365 and project management tools (e.g., Jira, Trello, MS Planner).
• Strong design and web skills: Adobe Photoshop/Illustrator, InDesign, HTML/CSS basics.
• Working knowledge of publishing software such as Quark, InDesign, or equivalent, along with web‑media experience in HTML, Dreamweaver, and Flash is strongly recommended.
• Self‑directed and capable of exercising independent judgement.
• The ability to maintain a flexible schedule to accommodate the varying needs of conference center operations.
• Bilingual fluency in English and Spanish, both verbal and written, preferred.

Application Instructions

To apply, please submit a resume and a brief, one‑page cover letterexpressing why you are interested in the role and stating how yourqualifications and experience will support HHMI in itsmission.

Physical Requirements

Remaining in a normal seated or standing position for extendedperiods of time; reaching and grasping by extending hand(s) orarm(s); dexterity to manipulate objects with fingers, for exampleusing a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to moveabout workspace. The position requires mobility, including theability to move materials weighing up to several pounds (such as alaptop computer or tablet). Persons with disabilities may be able to perform the duties of thisposition with reasonable accommodation. Requests for reasonableaccommodation will be evaluated on an individual basis.

Please Note

This job description sets forth the job’s principal duties,responsibilities, and requirements; it should not be construed asan exhaustive statement, however. Unless they begin with the word“may,” the Essential Duties and Responsibilities described aboveare “essential functions” of the job, as defined by the Americanswith Disabilities Act.

Compensation and Benefits

Our employees are compensated from a total rewards perspective inmany ways for their contributions to our mission, includingcompetitive pay, exceptional health benefits, retirement plans,time off, and a range of recognition and wellness programs. Visitour Benefits at HHMI site to learn more.

Compensation Range

$73,112.80 (minimum) - $91,391.00 (midpoint) - $118,808.30(maximum)

Pay Type: Annual

HHMI’s salary structure is developed based on relevant job marketdata. HHMI considers a candidate's education, previous experiences,knowledge, skills and abilities, as well as internal consistencywhen making job offers. Typically, a new hire for this position inthis location is compensated between the minimum and the midpointof the salary range.

HHMI is an Equal OpportunityEmployer

We use E-Verify to confirm the identity and employment eligibility of all new hires.