Conference & Events Manager

atriumhospitality; Franklin (TN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Internal promotions

401(k) match

Health insurance

PTO

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Embassy Suites in Franklin, TN is seeking an experienced events professional to coordinate banquet operations, manage contracts, and drive revenue through upselling. You will collaborate with clients to design unforgettable experiences and oversee payments and invoicing for accuracy.

The role requires 2+ years in event services, strong tech skills with BEOs, diagrams, and CRM systems, and an adaptable, communication-driven approach to complex events.

Qualifications

• 2+ years of event services experience.
• Strong technology skills with BEOs, diagramming tools, and CRM systems.
• Flexible and adaptable – events don’t follow a 9-5 schedule.
• Exceptional communicator with clear, calming communication.

Responsibilities

• Collaborate with clients to craft unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling and proactive client communication.
• Monitor guestroom blocks and ensure contracts stay on track to avoid attrition charges.
• Manage payments from start to finish with clear invoicing.
• Lead site tours and participate in pre/post-event meetings and execution.
• Support Sales and Marketing with activities and revenue checks.

Skills

Event services experience

BEOs

Diagramming tools

CRM systems

Excellent communicator

Tools

BEOs

CRM

Job description

Hotel : Franklin Embassy Suites

820 Crescent Centre Drive

Franklin, TN 37067

Full time

Compensation Range : $23.00 - $24.15 / hour

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive communication with clients.
• Monitor guestroom blocks and ensure contracts are on track to avoid attrition charges.
• Manage payments from start to finish, ensuring every invoice is clear and accurate.
• Show up and shine: lead site tours, join pre- and post-event meetings, and be there for event execution.
• Support the Sales and Marketing team with sales activities and revenue checks.

What We Are Looking For

• 2+ years of event services experience - You've seen it all and can handle anything with grace.
• Strong technology skills - You know your way around BEOs, diagramming tools, and CRM systems-because details matter.
• Flexible and adaptable - Events don't stick to a 9-5.
• Exceptional communicator - You're clear, concise, and can calm a frazzled planner with a single sentence.
• Understanding of group and social event segments - Because every event type deserves personalized care.

What Atrium Leadership Looks Like:

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader : You communicate openly and honestly.
• Leading with SPIRIT : You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium?

"I love booking repeat clients who keep coming here because our whole team has given them a great experience, and they appreciate us by returning and building relationships with us. Personally, Management is always swift to recognize my contributions freely, both in public or private. Lifting each other up is part of the culture here, and it is inspiring to watch a team or person get recognized for their hard work."

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy