CONFERENCE COORDINATOR

Flik Intl; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Konferenzkoordinator, um hervorragende Kundenserviceerlebnisse zu bieten und Veranstaltungen zu koordinieren. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden, verwalten Reservierungen und sorgen dafür, dass die Veranstaltungsräume perfekt vorbereitet sind. Sie bringen Ihre Kommunikationsfähigkeiten und Ihr Organisationstalent ein, um sicherzustellen, dass jede Veranstaltung reibungslos verläuft. Wenn Sie eine Leidenschaft für Eventmanagement und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere zu starten und zu wachsen.

Qualifications

• Hervorragende Kundenservicefähigkeiten und Kommunikationsfähigkeiten.
• Erfahrung in der Arbeit mit technischen/AV-Umgebungen.

Responsibilities

• Bereitstellung eines herausragenden Kundenserviceerlebnisses.
• Verwaltung von Reservierungsanfragen und Raumplänen.

Skills

Kundenservice

Verbal- und schriftliche Kommunikation

Microsoft Office Suite

AV-Technik

Flexibilität

Education

Hintergrund in Kommunikation oder Veranstaltungsplanung

Tools

Reservierungssoftware

Zoom

Skype

MS Teams

Job description

Join to apply for the CONFERENCE COORDINATOR role at Flik Hospitality Group.

1 week ago Be among the first 25 applicants.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Key Responsibilities:

• Deliver a consistent, outstanding customer service experience.
• Manage and book reservation requests; maintain room schedules through reservation system.
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary.
• Greet and provide directional assistance to all guests/facilitators as needed, be a welcoming first impression at Connections reception desk.
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox.
• Respond in a timely manner when processing customer requests for reservations.
• Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting, and general event logistics.
• Perform set-up and clean-up for beverage service as needed.
• Responsible for room setups; assuring room configurations are correct and ready 30 minutes prior to event start.
• Answer site-specific questions regarding local amenities.
• Maintain Connections space, including submitting work orders as needed. Perform additional duties as assigned by the manager.

Preferred Qualifications:

• Outstanding customer service skills.
• Superior verbal and written communication skills, especially customer-friendly communications.
• Comfortable speaking in front of an audience.
• High proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environments.
• Ability to work independently, prioritize effectively, and make decisions.
• Adapt quickly to change and maintain flexibility in customer support.
• Able to remain mobile for extended periods during the workday.
• Flexible schedule including evenings and weekends.
• Experience with reservation software platforms.
• Ability to navigate virtual meeting platforms (Zoom, Skype, MS Teams).
• Catering or food service experience.
• Background in communications, event planning, or hospitality.

Join our team and see the FLIK difference—where a job is the start of a career where you can flourish.