Conference Center Manager, TUCC

Temple University; Philadelphia (Philadelphia County); On-site; USD 55,000 - 80,000; Full time

Job summary

Temple University is seeking a Manager for the Conference Center to oversee operations and foster business relationships with external groups. This role involves scheduling classes, supporting events, and ensuring excellent customer service while meeting revenue targets. The ideal candidate will have a Bachelor's degree, relevant experience, and strong communication skills.

Qualifications

• Bachelor's degree and at least three years of related experience.
• Proficiency in 25Live and Microsoft Office tools.
• Strong customer service and communication skills.

Responsibilities

• Manage the Conference Center operations and develop new business.
• Schedule credit classes and support various events.
• Represent the university with trade organizations and meet revenue targets.

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree

Tools

25Live

Microsoft Excel

MS Office

Job description

Description

Grade: T25

The link below will give you information about the University's "T" salary structure.

Learn more about the "T" salary structure here.

Click here to view some university guidelines regarding internal transfers, lateral moves, and promotions.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

The Manager of the Conference Center manages the Temple University Center City (TUCC) Conference Center operation. The Manager works extensively with external groups to develop new business. These groups include the City of Philadelphia, area corporations, non-profit organizations, and small businesses. The Manager schedules all credit classes at TUCC and also works with Temple schools and colleges to support department retreats, grant-funded conferences, alumni groups, and special events, which includes marketing as well as providing superior customer service. The Manager represents Temple University Center City with trade organizations such as Meeting Professionals International and the Convention Center and Visitors Bureau, and is jointly responsible for meeting revenue targets set each year for the conference center operation by the TUCC Director to sustain a high level of maintenance and repairs to technology.

Required Education and Experience:

Bachelor's degree and at least three (3) years of directly related experience. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

• Proficiency using 25Live and Lifelong Learning Extended Education (LLEE) formerly known as DestinyOne
• Proficiency using Microsoft Excel and MS Office
• Strong interpersonal, verbal, and written communication skills
• Demonstrated ability to effectively interact with a broad range of external clients and develop strong professional relationships
• Ability to greet guests as they arrive, answer questions, and meet their event needs
• Excellent customer service skills and the ability to develop and maintain positive relationships with a diverse population of students, faculty, and staff

Preferred Qualifications:

• Knowledge of competing demands for space at TUCC
• Ability to balance revenue-generating needs and space requirements of the schools, colleges, and non-credit programs
• Experience working with government agencies, schools, and non-profit organizations

This position is onsite.

Additional Information:

Temple University is committed to equal opportunity employment and does not discriminate based on age, color, disability, marital status, national origin, ethnicity, race, religion, sex, sexual orientation, gender identity, genetic information, or veteran status.

Employees must avoid conflicts of interest and comply with applicable laws, policies, and regulations, including NCAA regulations where relevant.

For campus safety information, refer to the Temple University's Annual Security and Fire Safety Report. You can request a copy by calling 215-204-7900.

Location & Job Details:

Primary Location: Pennsylvania-Philadelphia-Center City Campus (TUCC)-1515 Market Street

Job Type: Staff

Schedule: Full-time

Shift: Day Job

Employee Status: Regular