CONFERENCE CENTER GUEST SERVICES AGENT

Rapportservice; Salt Lake City (UT); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services seeks a Guest Service Agent to create a warm, professional atmosphere for clients, executives, and staff at the Conference Center. You will direct visitors, assist with reservations, and support events through EMS while coordinating with internal teams.

Located in Salt Lake City, this on-site role focuses on delivering exceptional hospitality, assisting with large events, and maintaining high service standards within a dynamic conference environment.

Qualifications

• Two to three years’ experience in a customer service/reception position within a hospitality or corporate environment.

Responsibilities

• Greet and direct visitors to designated meeting rooms and maintain a welcoming atmosphere.
• Handle phone, email, and in-person requests; manage reservations and confirmations in EMS for conference spaces.
• Coordinate with Facilities, IT, AV, and Catering to support events and conference operations.
• Prepare daily reports and participate in routine meetings; ensure conference center appearance and readiness.

Job description

Rapport

Salary: $21 - $22

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Guest Service Agent (GSA) is responsible for always establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. Located in the Conference Center the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit as needed. Additionally, the GSA is the communication hub of the Conference Center Team by collecting information from other team members, clients, and vendors to ensure the Conference Center is looking pristine, meetings are running smoothly, and reports are as accurate as possible.

Key Responsibilities

• Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures regarding both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
• Answering external and internal phone calls in a friendly, professional manner, taking messages with accuracy, and appropriately handling or transferring any requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
• Implementing established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etc.
• Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to Hospitality signature look.
• Maintaining the attractive, neat appearance of the reception area, ensuring any periodicals, furniture, and other items are in order.
• Fulfill phone, email and in-person requests for conference space utilizing the reservation system (EMS), assisting with reservations of more complex meetings (catering, video conference, data collaboration, etc.).
• Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the status of the meeting, the accuracy of participant counts, the need for special AV, catering, etc.
• Assist coordinator team with large events that may have many external guests.
• Troubleshooting a wide variety of requests and situations, both for guests and for members.
• Prepare and submit accurate daily reports to appropriate recipients.
• Participate in daily, weekly, and monthly meetings.
• Print and post weekly schedules in back offices.
• Send out the Daily Schedule for the Daily Meeting.

Conference Center Responsibilities

• Greet and direct and / or lead clients to designated meeting room.
• Conduct overall room appearance site inspection and submit tickets to Facilities Management to maintain conference center appearance.
• Work closely with Conference Center team (Coordinators, Conference Aides, Catering, Audio/Visual) on overall execution of events. (i.e. notifying event coordinators of catering arrival, assisting with guest registration for large events, assisting with large room flips etc.)
• Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate team members of changes in meeting room status, special requests, etc.
• Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts, sign-in sheets, etc.
• Manage and maintain any training and meeting materials in the conference center.
• Minor booking of events into EMS and following protocol for email confirmation and internal correspondence.

Preferred Qualifications

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistently professional and team focused approach, with a mindset to take ownership and responsibility within and outside one’s job domain when needed.
• Two to three years’ experience in a customer service/reception position within a hospitality or corporate environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1588285

Rapport a specialized division of FLIK Hospitality Group