Concrete Dispatcher

Graniterock; Watsonville (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Graniterock is seeking a dispatch coordinator to manage concrete mixer truck scheduling and related paperwork. This role supports on-time deliveries while adhering to safety priorities and company objectives.

The selected candidate will review orders, coordinate with branches, and respond to customer requests across multiple platforms, including BCMI and phone, to ensure high-quality service. Weekend/overtime availability is required.

Qualifications

• Good communication and math aptitude required.
• Detail-oriented with numerical aptitude.
• Ability to use a computerized dispatching system and multitask.

Responsibilities

• Safety first: promote and follow safety initiatives.
• Schedule and dispatch concrete mixer trucks to ensure on-time delivery; coordinate with branches.
• Respond to customer requests across BCMI and phones to maintain high service levels.
• Review orders before shipping, confirming mix designs, additives, delivery times, locations, and details.
• Participate in daily meetings to review production highlights for the day and ahead.

Skills

Communication

Detail oriented

Math skills

Dispatch software

Multi-tasking

Geography knowledge

Bilingual

MS Word/Excel

Aggregates knowledge

Overtime/weekends

Education

High School Diploma

Associates degree

Job description

Job Summary

Under minimal supervision, this position is responsible for dispatching concrete mixer trucks and processing all necessary paperwork associated with concrete dispatch and working in alignment with Graniterock's Strategic Priorities and business objectives.

Essential Job Accountabilities

1. Comply, understand, and promote safety initiatives to ensure "Safety Before All Else."
2. Schedule and dispatch concrete mixer trucks to ensure on-time delivery of concrete products. Collaborate with other concrete branches to support mixer truck resource sharing efficiency.
3. Respond to customer requests in a timely manner, over multiple communication platforms (BCMI / phones) to ensure service is met at a high level.
4. Review orders, prior to shipping, to confirm material needs are identified and understood. This includes mix designs / additives / delivery time / jobsite location / specialty details.
5. Actively participate in a daily meeting to review and recap same day & future production highlights.

Education and Work Experience

• High School Diploma or equivalent, Associate's degree in business or related field desired
• Some related driving/construction/dispatch experience preferred.
• 2-3 years logistics, dispatch or construction transportation experience preferred

Required Skills Knowledge and Abilities

• Good communication and listening skills
• Detail-oriented and have an aptitude for numbers
• Basic math skills
• Ability to use computerized dispatching system
• Proven ability to multi-task
• Knowledge of geographic area
• Bilingual (Spanish/English) preferred
• MS Word and Excel skills
• Knowledge of aggregates
• Must be able to work weekends and overtime