ConciergeHost

Crawford's Social; Westlake Village (CA); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Competitive Pay

Company Sponsored Healthcare Plan

Opportunity for Growth and Development

Employee Dining Discounts

Complimentary Employee Meal

Referral Bonus Plan

Job summary

Crawford’s Social is seeking a hostess/guest-services associate to greet guests with a professional, upbeat attitude and guide them to their tables. You will help maintain service standards and quickly learn the restaurant’s systems, ensuring smooth guest flow.

The role emphasizes teamwork, timely arrival for shifts, and adherence to health and safety guidelines while delivering a friendly, hospitality-focused experience.

Qualifications

• Hospitality and guest service experience preferred.
• Ability to work in a fast-paced environment.
• Willingness to learn and follow directions.

Responsibilities

• Greeting customers with a professional, upbeat attitude.
• Lead customers to their designated tables.
• Maintain high performance of service and courtesy.
• Effectively manage a waitlist with accurate quote times.
• Satisfy guest complaints promptly, politely, and quietly.
• Understanding and follow proper service sequence.
• Consistently work in a clean/organized and efficient manner.
• Ability to take direction and work in a team environment.
• Dedication to on-time arrival for shifts.
• Upbeat and energetic attitude.
• Follow all procedures and policies set forth by the company, Health Department and all safety regulations.
• Duties to be performed as assigned by your management team.
• Ability to lift 30 lbs.
• Can stand for the duration of an 8 hour shift.

Skills

Guest-first attitude

Excellent communication

Service-minded

Team player

Hospitality oriented

Tools

POS system

Phones

Restaurant systems

Job description

The ideal candidate possesses a guest first attitude, strong commitment to service and excellent communication. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment.

ACCOUNTABLE TO: Management

KNOWLEDGE:

You will be expected to learn the following during the training process:

• Thoroughly understand and perform all duties assigned to you by your management team
• Use good tact, good manners, and mature judgment in dealing with guests in all situations
• Get familiar with and operate POS, phones and job specific systems.

BENEFITS & PERKS:

• Competitive Pay
• Company Sponsored Healthcare Plan
• Opportunity for Growth and Development
• Employee Dining Discounts
• Complimentary Employee Meal
• Referral Bonus Plan

ROLE RESPONSIBILITIES AND DUTIES:

• Greeting customers with a professional, upbeat, and energetic attitude
• Lead customers to their designated tables
• Maintain high performance of service and courtesy
• Effectively manage a waitlist with accurate quote times
• Satisfy guest complaints promptly, politely, and quietly
• Understanding and follow proper service sequence.
• Consistently work in a clean/organized and efficient manner.
• Ability to take direction and work in a team environment.
• Dedication to on-time arrival for shifts
• Upbeat and energetic attitude
• Follow all procedures and policies set forth by the company, Health Department and all safety regulations.
• Duties to be performed as assigned by your management team
• Ability to lift 30 lbs.
• Can stand for the duration of an 8 hour shift.

UNIFORM CODE: You must present yourself in a neat, clean, professional groomed manner (clean uniform each shift, clean well-trimmed nails, good personal hygiene) Detailed uniform requirements available upon hiring.

CRAWFORD’S SOCIAL is proud to be an equal opportunity workplace. We accept, celebrate and support the differences of people because it makes our team, the experience at our bar and the community in which we operate amazing.