Concierge (Weekend availability) (Seasonal)

Lake Nona Property Holdings, LLC; Orlando, Northern (FL, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Lake Nona Property Holdings, LLC is seeking a capable receptionist/administrative assistant to join our team at the Orlando clubhouse. You will greet members, manage calls and messages, and handle lodge reservations while assisting with routine office tasks and reports.

A strong command of MS Office and excellent communication are essential. The role requires a high school diploma, a valid Florida driver's license, and willingness to perform clerical tasks, coordinate reservations, and support

Qualifications

• High school education or equivalent required.
• Microsoft Office Suite experience required; Word, Excel, PowerPoint, Outlook and Internet familiarity are essential.
• Ability to comprehend and interpret instructions, short correspondence and memos.
• Knowledge of office equipment (fax, copier, etc.).
• Excellent communication and organization skills.
• Must have valid Florida driver’s license and personal automobile available to run work related errands; mileage reimbursed by the company.

Responsibilities

• Promptly, accurately, professionally and courteously receives all telephone calls and visitors.
• Assess received calls/inquiries and direct and/or record and relay messages.
• Greet members and guests as they enter the clubhouse and handle questions/requests.
• Create lodge reservations as requested by members or department heads.
• Create spread sheets and run reports on lodge activities.
• Check members/guests into the lodge recording all pertinent information.
• Use all features of the telephone system and voice mail.
• Ensure knowledge of staff whereabouts and that the concierge station is staffed 100% of the time.
• Assist with dining reservations and other club amenities.
• Assist office staff with projects as needed.
• Sign for deliveries and notify recipients.
• Maintain Excel spreadsheet for telephone extension list.
• Order office supplies and organize deliveries.
• Notify vendor of service issues related to leased equipment.
• Maintain confidentiality and follow policies.
• Perform routine office tasks for professional operation.
• Assist with clerical tasks (typing, filing, proofreading, data entry).
• Assist in other duties as needed.

Skills

Communication

Organization

Multitasking

Education

High school education or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Description

• Promptly, accurately, professionally and courteously receives all telephone calls and visitors
• Assess received calls/inquiries and directs and/or records and relays messages
• Greet members and guests as they enter the clubhouse and handle questions / requests
• Create lodge reservations as requested by members or department heads
• Create spread sheet and run reports on lodge activities
• Check members / guests into the lodge recording all pertinent information
• Use all features of the telephone system and voice mail
• Ensure knowledge of staff whereabouts
• Ensure the concierge station is staffed 100% of the time
• Assist with dining reservations and other club amenities
• Assist office staff with projects as needed
• Sign for deliveries and notifies recipients
• Maintain excel spreadsheet for telephone extension list
• Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
• As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)
• Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
• Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
• Maintain confidentiality in discussing staff and organizational matters
• Perform routine office tasks necessary for the operation and presentation of a professional office
• As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
• Assist in other duties as needed and directed

Requirements

• High school education or equivalent required
• Microsoft Office Suite experience required. Word, Excel, PowerPoint, Outlook and Internet familiarity are essential
• Requires ability to comprehend and interpret instructions, short correspondence and memos
• Knowledge of office equipment (fax, copier, etc.)
• Excellent communication and organization skills
• Must have valid Florida driver’s license and personal automobile available to run work related errands, company will reimburse mileage for all business travel required.

Essential physical requirements:

• Must be physically able to do assigned work as outlined above. Must be physically able to sit and use the computer for hours at a time.
• Must be able to lift up to 15 pounds.
• Must be able to communicate in English effectively with other individuals.
• Must be able to maintain good relations with employees, supervisors and the public.
• Must be able to follow written and verbal instructions.