Concierge - Stehekin

guestservices; Stehekin (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Guest Services, Inc. is seeking a dedicated Concierge in Stehekin, WA to create guest loyalty by delivering exceptional service.

You will arrange dining and show reservations, spa appointments, floral orders, directions, and address special requests while providing general information. You will promote amenities, engage guests professionally, handle requests and complaints per standards, maintain privacy, and support safety and daily operations.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated ability to interact with a wide variety of people; second language a plus.

Responsibilities

• Promote the property’s amenities by informing guests about restaurants, spa services, gift shop, pool, etc.
• Interact with guests professionally; ensure complete guest satisfaction and handle requests and complaints per standards.
• Maintain guest privacy and confidentiality per policies.
• Provide directions and make reservations when needed.
• Maintain safety and cleanliness; report safety/quality issues to management.
• Stand and move about during shifts and assist guests as needed.

Skills

Customer service

Multitasking

Team leadership

Problem solving

Second language

Basic math

English literacy

Education

High School Diploma or GED

Tools

Office equipment

Job description

Compensation Amount: 18.00 USD Hourly

Job Summary: The Concierge is responsible for creating guest loyalty by providing exceptional service when assisting guests, including arranging dining/show reservations, spa/salon appointments, floral orders, directions, special requests, and providing general information.

ESSENTIAL FUNCTIONS

• Promote the property’s amenities by informing guests on the unit’s restaurants, spa/salon services, gift shop, pool, etc.
• Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help. Ensure complete guest satisfaction at all times. Tend to guests’ requests prior/upon arrival, and throughout stay. Handle guests’ complaints and solve them according to customer service standards.
• Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company’s policies.
• Provide directions and suggestions for guest activities. Make reservations when necessary.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated talent for interacting with a wide variety of people. Second language preferred.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Basic math skills and the ability to operate basic office equipment.
• Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Ability to stand for the entire work day.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a customer service environment.
• Physical attendance in unit to perform duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.